EE Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.
Recent Customer Ratings for EE
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 1841 customer ratings since 2019-07-08 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
1485 Customer Reviews for EE
| Reviewer | Location | Reviewing | Date | Ratings |
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I've had 3 engineers over. 2 new routers. 1 booster. Numerous calls. Changes to all the connections etc. I must have been on the phone for a total of 48hrs to ee about their broadband. I live in a 2bed flat and you can only get Internet in the living room and partially in 1st bedroom. My average download is 7mbps and upload is 12mbps. |
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| Elli | Somerset | EE | 2018-01-12 | |
Be warned. |
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| Caroline | North Notts | EE | 2018-01-10 | |
DON'T WASTE YOUR MONEY. Everything is slow with EE broadband. We never have gotten a steady speed all year and rarely get past 1mb of upload speed. But aye didn't realise they used phone cable from BT Open Reach. |
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| Aidan | Leicester | EE | 2018-01-08 | |
absolutely shocking customer service skills lied to several times aswell as them being aggressive and arguing there point even though i was right was then told i was miss informed by the other agents ... sorry but thats LIES!! |
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| mark | kirkintilloch | EE | 2018-01-07 | |
This is a joke of a company DO NOT USE THEM |
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| Daniel c | SOUTH OCKENDON | EE | 2018-01-07 | |
Have a standard line and Speed varies between 0.1mb and 8mb. Very volatile. Can't watch HD streaming video, SD video constantly buffers, even vpns drop on it due to connectivity issues. |
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| Edwin | W6 | EE | 2018-01-07 | |
Very slow speed 4.59mb |
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| Darren Wise | Brotton | EE | 2018-01-06 | |
Nice connection when it works, customer service was nice, but I am getting a bubbling feeling of hate in my chest because of the sheer choppiness and unreliability of the connection. I'm trying to play online competitive games, and my ping goes from a decent 30-50ms to 3000ms at the drop of a hat. I can have a 3mb download speed the one second (rare, though - averages at around 1mb), and 50kb the next. Customer service did the best they could, but said that they can't help with ping because they don't look at or care about that. |
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| Hawk Wood | Southampton | EE | 2018-01-05 | |
Absolute waste of time !!< STAY AWAY FROM EE BROADBAND, it is pathetic, constantly dropping off and takes up to 55 minutes to reconnect, COME ON EE, sort this out or you'll never have customers who will stay with you, pathetic and i've only been with them a month, should have stayed with Sky !! |
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| Terry | Bridgend | EE | 2018-01-05 | |
Not happy with ee at all wish i never changed supplier |
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| Alan | Durham | EE | 2018-01-05 | |
Poor internet speed. Connection always dropping out. |
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| Lee | Doncaster | EE | 2018-01-03 | |
They are a bunch of liars. Router Packed in. 2 Agents assured me I would have a replacement by 22.12.17 - nothing! Complained to discover they never dispatched a replacement. New Agent profusely apologised and said he would dispatch immediately. He also lied. Then got tracking number which you can’t check anywhere online and when there is still no router and I call to chase, I’m told it was in late dispatch and I should receive “tomorrow” |
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| Pissed Off | St Ives Cornwall | EE | 2017-12-28 | |
Brilliant customer service - and on Christmas Day. Very helpful, problem solved. Thank you ;) |
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| Liz Brooker | Highlands | EE | 2017-12-26 | |
Absolute rubbish. Changed from Talktalk which was bad and EE is much worse. Went from 8mbps to about 0.5 to 1. |
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| Steve | Worksop | EE | 2017-12-24 | |
I have been with EE for my broadband for many years. The internet connection was ok the majority of the time, however in the last month the connection has been terrible, I have rang them 4 times now and gone through all the trouble shooting that they suggest but the problem isn’t resolved. They have on two occasions said they will phone me back the next day but haven’t done so. |
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| Jo | Essex | EE | 2017-12-23 | |
Changed from Sky to EE has to be the worst mistake I made. I have or should I say supposed to have the highest broadband they do was poor at first but gave it a fair shot as I put it down to being new. I haven't even had it a month and I'm hating it. Internet cuts off and is slower than any I have ever tried. Why am I paying for "unlimited" "great speed Internet" which I do not receive. |
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| Chloe | Scotland | EE | 2017-12-23 | |
Don't go with EE. They are great for mobile, but the broadband will let you down. We cannot have more than one device on wi-fi, otherwise it won't work. It drops off unexpectantly, and the fastest dl speed we've seen is 5mb p/s, when we were promised 12. Aweful. |
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| Sam | Edinburgh | EE | 2017-12-21 | |
EE customer service is just awful. In 2014, without notice, they shut down my broadband and phone account. It was Christmas Eve, which was nice of them! They claimed I had submitted documentation for a move to another ISP - documentation which they could never produce. It took six weeks and goodness knows how many mobile phone calls to get reconnected and, this also initiated a new contract so stuck with them for a while longer. In 2017 they shut down my Freeserve email account of over 20 years. Still feeling the effects of that seven months later: it's like moving house and you need to notify everyone who has ever written to you of your new address!! Anyway, the contract is up and I'm changing to a new ISP. Farewell EE and good riddance! |
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| Robin | Bedfordshire | EE | 2017-12-20 | |
What an absolute joke. Paying for EE Fibre Plus and the internet connection is disgustingly poor. Do not try and play any online multiplayer games with EEs internet, it'll disappoint you consistently. The pathetic 3mb/s download speed COULD be forgiven, but as I've said, I am let down daily by the poor connection, and I can't even watch a video in 1080p. |
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| Jim | London | EE | 2017-12-19 | |
I have the highest fibre optic speed and am very impressed with the service I have received from EE. My family all have virgin high speed broadband and it is no way as good as EE, I have recommended EE to all my friends and family. |
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| Lisa | BIRMINGHAM | EE | 2017-12-04 | |
Whilst the call centre staff are always pleasant and helpful the underlying product is a complete waste of time. Connection drops regularly and speeds are a joke, just barely above the minimum where the contract would be in default (and then only because of a technicality where they measure to your home but not what you can actually access) I will never use their service again and would urge people to never fall into the trap of using their service no matter how good a deal it seems you are getting. Also after 3 cube engineers and 3 open reach engineers I have yet to have one turn up with any notes on my problems in spite of laboriously explaining them all in detail multiple times. |
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| Craig | Maidenhead | EE | 2017-12-03 | |
well for at the start it was alright. A bit slow but it was functional. But now it is a piece of plastic junk in my living room. It has crashed frequently in use and is super slow. Worst internet i have ever used. |
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| Jordan | London | EE | 2017-12-01 | |
I find it an awful shame that people only come on to write neagative reviews. I on the other hand am very very happy with EE broadband. I was speaking to a girl called Jessica from the fibre team in Hull. She called and i was a little unsure at first, if it was actually EE but Jessica assured me no harm was to happen with the very little information i had given. I left the call feeling like i had a very good experience and walking away with a much better broadband service. (The one i had was fine, but like anything always room for improvement). One of the problems i have is that alot of customers i hear, complain about loyalty and broadband services... doesnt it run down the same line as other providers? And where is the loyalty for customers that switch contracta every year because they have a better deal elsewhere. I just wanted to say Thankyou to EE broadband. Never had any issues and it was nice to see aomeone notice my loyalty and am now paying less than what new customers are. Which is how it should be done. |
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| sharon | Kent | EE | 2017-11-30 | |
As an EE mobile customer, I couldn’t fault them one bit. Seemed like I was onto a good deal with their broadband because of being a Mobile customer, Turns our I was massively mistaken! I live alone so I am the only person online most of the time, yet struggle to hit 14mb/s download speed. I usually play Xbox online, and the internet is so unreliable that I struggle big time. On top of it all, my router decides, as and when it likes, that it’s going to reboot itself. No reason or warning. Definitely won’t be renewing my contract with them, and would never recommend anyone else get their broadband either. |
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| Dean | Halifax, GB | EE | 2017-11-29 | |
Just had to query excessive charges on my bill (due to being over my monthly call usage) and I was really impressed with the customer service - couldn't fault it. Very efficient UK call centre, helpful and pro-active staff... I was all set to leave EE but ended up happily signing up to a new contract thanks to the way they handled my enquiry. |
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| Kate M. | Kent, UK | EE | 2017-11-26 | |
bloodly joke connection keeps dropping out when i signed up they said this would not happen now im stuck with 18 month contract |
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| Geoffrey | Scott | EE | 2017-11-18 | |
EE broadband is absolutely horrible. Complete and utter garbage. Staring at the buffering logo on my screens has caused me such high blood pressure that I’ve now started to go gym until my contract ends. |
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| Susan | London | EE | 2017-11-16 | |
At the start, the internet was really good but after a couple of months the internet got really bad.. |
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| Krisielle | Newcastle | EE | 2017-11-14 | |
ABSOLUTE JOKE!! |
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| Gemma | Bradford | EE | 2017-11-10 | |
Been with EE Since their broadband started off with orange. Standard broadband was fine for first year and a half then issues arrose from what was only diagnosed as "a shine on the line from outside environment " after putting up with no use of Wi-Fi, broadband dropping in and out every couple minutes we had enough of paying for something we can't use and using all our mobile data up, we called EE again and released from contract with no charges No hassle, no issues with leaving, apologised and very helpful. |
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| J preston | Stoke on trent | EE | 2017-11-08 | |
What can I say? |
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| Konrad | Colchester | EE | 2017-10-29 | |
I've been a loyal customer of EE on mobile phone for I can't even remember how many years as it used to be part of a double contract without any problems. |
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| Peter M | Solihull | EE | 2017-10-27 | |
Just appalling, I have 38 meg fibre and it is frequently slower than sky 17 meg broadband. Numerous engineer visits, |
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| Adam | Dorset | EE | 2017-10-27 | |
Absolutely shocking. Can not even stream a film!!! Do not ever go over to these!! |
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| Heather | North Dorset | EE | 2017-10-21 | |
An appalling service. Their broadband is so slow it nearly never uploads live streaming and it takes ages to download a film. On top of this, problems with the broadband are recurring, in 2 years and a half that I have been under contract with EE the box stopped working 6 times (and it always takes minimum 10 days to make work again)! Recently another problem arose and my internet goes on and off every 15 mins to an hour and I end up using my phone as a hotspot.... Customer service is ridiculous; when you have a problem it takes ages for them to even try to solve it, and usually, you need to call them 5/6 times in order to solve it definitely. The level of negligence demonstrated by their departments is absurd and when they actually find a way to help, either you have to wait for weeks before they actually do anything or you need to open a new contract or prolong the one you already have for only god knows what reason. I AM FED UP OF THIS NEGLIGENT AND RIDICULOUS SERVICE, I will leave EE as soon as possible and will search the contract to see how many breaches have been committed because of their negligence (misrepresentation looks promising). GUYS DO NOT SIGN A CONTRACT WITH THEM, ITS LIKE SIGNING A CONTRACT WITH THE DEVIL |
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| Matteo | London | EE | 2017-10-17 | |
Very slow broad band and very bad customer service. |
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| Sri | Southampton | EE | 2017-10-12 | |
We had issue with the TV box it overheats and crashes once a week.We then have to reset it which takes 5 minutes . The record does not work as it stops recording after 10 minutes or after the adverts. so the last 5 films we wanted to watch just finished after the first advert. |
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| David 507 | Leeds | EE | 2017-10-07 | |
Would give zero stars if I could. |
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| SoniaC | London | EE | 2017-10-07 | |
I have been a customer of EE mobile for many years, after having a terrible experience with Virgin Media I decided to switch to EE Fibre. I went for the 72mb/s package with EE TV. |
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| Keith | West Midlands | EE | 2017-10-06 | |
Don't get EE broadband. I paid for the most expensive package and they are currently giving me below the standard package speeds. I was getting 74mps down speeds before now all of a sudden for the past 2 months i'm getting a download speed of less than 2mps and being charged for 76mps. |
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| Aboveandbeyond | London | EE | 2017-10-05 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
