EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.3 stars
  • Customer Service
    3.6 stars
  • Speed
    2.9 stars
  • Reliability
    3.2 stars

Based on 2203 customer ratings since 2018-12-12 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1436 Customer Reviews for EE

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Reviewer Location Reviewing Date Ratings
Worst broadband provider. Appalling Customer Service. Even if given free, don't subscribe to EE
They cut off my broadband service for 3 weeks with no reason
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Tamworth EE  
Garbage broadband. Can't give it any stars. Gives me so much trouble. No way to stream. No way to get any speed (around 1.5mbps most of the time). Just completely useless garbage. Totally garbage service department. EE Broadband = Total Garbage. KEEP AWAY!!!
Preston EE  
Been with EE Broadband for about 6 weeks now. The first 2 weeks were fine. I was getting similar speeds to my previous provider. I only changed because previous provider capped the upload speeds at 512Kbs (EE offer 1Mbs upload).

Since then it's continually getting worse. My speed fluctuates between 2Mbs - 4Mbs. EE speed check said I should be getting 9.7Mbs. Indeed with my previous providers I was getting around 9.5Mbs (I was getting 11Mbs with O2 until Sky took them over). So what is the experience with this speed? Web pages stutter when scrolling, youtube videos default to SD instead of HD, online gaming is practically impossible as you will constantly freeze.

Have tried to email my speed tests to EE but all their email addresses bounce. Try looking for a support email address on their website (Good luck with that!). Finally had enough and tried to call them yesterday. The lady on the other end seemed nice but in the middle of her saying she was going to test my line the phone just cut off. Tried calling back and apparently it's now out of hours.

The only difference with my setup is EE as the ISP and the router they provided. Everything else (my line, computer, phone etc) are exactly the same. Had I known all of this I would never have changed. To cap it all off I'm paying £1.50 a month more for a connection that isn't fit for purpose.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
London EE  
Complete trash. Crawling pace broadband. EE is an absolute disgrace. Don't go near this company!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
St . Helens. Merseyside EE  
I AM NOT PREPARED TO GIVE ANY PART OF THIS SERVICE EVEN ONE STAR. It justifies minus ten stars. In my whole IT experience I have never known such bad download speeds that make using the internet impossible. Quite simply either EE are utterly inept....ergo.... they should not be selling an ISP package... OR.... they know exactly what they are doing and this is a fraud scam. They deliberately squeeze the Mbps downloads. There is no third way. No one can receive the amount of complaints for this garbage and not be able to do anything about it. EE is a SCAM!!!!
Rayleigh EE  
The most ignorant useless company ever! They’re using a 3rd company openresch sent engineer to my house teicr now still could install the broadband.. inbetween there wa ssuppose to be a specialist coming but because of their miscommunication that did not happen. They then sent the engineer again to my address?? But without the specialist coming the engineer can’t do nothing ... however looks like its nothing new as engineer called me before buzzing up as he read the notes and told me there is no point in him coming as from the records he can see the specialist has not been in yet, and also the engineer was not suprised that they did this as its a common thing! AVOID AVOID AVOID openreach and EE are rubbish! I wanted the broadband for the world cup but because of their mistake and it taking them so long worldcups finishing. Im not gettinng the broadband no more! England have better chance coming hone with the workd cup than EE installing my broadband on time! The most useless company ever!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aldgate EE  
Arguably the most horrendous WIFI I have ever used. Constantly disconnects, cannot support more than one large device such as an Xbox or TV, and has ridiculously low download speeds. Said they would send someone out within 48 hours and it's been a week and no one has done anything about it, worst customer service I've ever seen regarding the problems being fixed. Would have rated everything with 0 stars if it was physically possible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Tyldesley EE  
I have had some bad broadband in my time but nothing compares to this. Almost all the time it takes forever to download emails. No chance of downloading a complex site and as for videos then just forget it. Yes! It is That Bad!!! No responce from their excuse for a customer service department. Just so bad. Just a scam. It is like going to a petrol station,filling up with and paying for 10 gallons of fuel, only to find that you actually have half a pint.
DO NOT GO TO EE EVER!!!!!!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Pemberton EE  
Do not sign up to EE broadband. It is ridiculously slow and a lot of the time doesn't work. They do not have engineers because no matter how may complaints you make it is never fixed. Half way through the fixed term contract they increase the price. So price hike that was promised not to happen, seriously slow downloads that was promised not to happen, no repairs from the company that was promised not to happen. No No No ....do not got to EE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dentons Green EE  
You just cannot believe how bad this broadband is until you have experienced the frustration and snail's pace for yourself. It is a disgusting company to have any dealings with. No one gives a dam. It is a rip off!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Derby EE  
EE broadband is one massive scam. Doesn't work properly ever. Cannot get on and when I can it's too slow to send an email with an attachment. No chance for streaming. Constant buffering and freezing. Garbage broadband. No interest from service department who are rude and uninterested. Cannot wait for the contract to end. Do not go to this scam EE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chorley EE  
NO STARS.
WORTH NO STARS!!!!
Crawling pace broadband. No chance of watching any videos. So slow for emails and so slow for downloading anything. Just does not work!!! Nothing from my complaints to the service dept. NOTHING!!!
NO STARS. ABSOLUTE RIBBISH!!!!!!!!!
Reading EE  
I thought I would add my review of this totally joke of a broadband package. Just had a mid contract price hike on my "fixed for 18 months" contract. BAD, BAD badly slow download speeds render ee broadband all but useless. No point ringing customer service as there is no service. Cannot understand how anyone can think this is good broadband. NEVER AGAIN...AVOID!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dolgellau EE  
Awful broadband. Super dead slow. Awful company to deal with. Crooks! AVOID!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Rainford. EE  
EE Broadband is about as bad as it gets. It is just too slow to work properly. I was lied to about the download speed when they sold me this package and I have complained loads of times to the customer services department but not one thing has been done to make it better. Never go to EE!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Widnes EE  
Can't fault them, good speed, fair charges, good reliability
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Ipswich EE  
had the 30 pound fibre installed as I need fast and reliable internet.

since installation I have been getting pings in excess of 1000 m/s when it should be less than 10. This means high levels of lag and dropping of connection.

Speeds have averaged at 10 mb/s when I should get up to 38, and a MINIMUM level of 23.

EE try to deny any claim of bad service by quoting a speed test they do in the middle of the night that is slightly above the lower limit. Very strange.

Refused that there was an issue until I said that I can e-mail them evidence of the poor connection.

Then after the phone call with the rude customer service person, I was kicked off the internet completely. Certainly looks like a retaliation by the EE staff.

DON'T BUY EE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
We bought an 18 month deal up front at the same speed as our previous broadband deal (~20MB), which is perfect for us as 2 people living in a small flat, only using the internet for streaming SD videos. The speed is abysmal since we switched, and regularly drops to below 1MB. EE have tried to fix this my playing around with our router settings remotely, but we really haven't been happy with the service at all! It just keeps happening, and we cant even load the speed test website sometimes, let alone watch videos! On top of this, they raised the charge by £2 a month a few months after we joined, when we thought we were getting a fixed price deal by paying for 18 months up front. Really disappointed!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
London EE  
I have never known broadband so bad and so slow. Most of the time I cannot use it because I do not have the time to wait for the simplest thing to download. My Amazon Firestick, which worked great with SKY, just cannot download a single video properly. I have complained so many times to EE but nothing improves and I also have had a price increase mid term contract to add insult to injury. What a garbage company!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northwich EE  
I was promised faster and cheaper broadband than the Sky package I had.....pack of lies. Seriously slow broadband. EE just doesn't known how to provide broadband but it sure knows how to rob you. No come back from their excuse for a customer services dept. A price hike mid contract. DO NOT USE EE!!!!!!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Altrincham EE  
If you want good broadband then keep away from EE because this broadband is about the worst there is. Dead slow. Buffering all the time. Save your time and go elsewhere. Do not believe what they promise it will not happen. GARBAGE!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crewe EE  
This ee broadband is very slow. Ocassionally it is impossible to log on at all. The slow speed is a real issue because it prevents me from being able to use my internet and this happen most of the time. I was promised around 55 megabites but I am only getting 1.2. That is a massive difference. I have complained so many times but it is never fixed. Basically this is fraud. I cannot recommend EE to anybody. The moment the contract expires I am off to another provider. Frankly, I will never, ever go to EE again!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Tarporley EE  
I cannot understand how this organisation has not been prosecuted and why it is still in business. This EE Broadband is just the worst that I have ever known. There is no way to watch any kind of video and the download speed is almost stationary. My best advice is KEEP AWAY FROM EE BROADBAND!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham EE  
EE broadband is so bad it beggars belief. Hard to log on to, impossible to stream due to the slowness, even rudimentary tasks cannot be performed because EE broadband does not provide the necessary speed. Approx 1.2Mbps is what I am getting. Appauling! Customer care????....what a joke. Mis-sold, mis-represented...MIS-TAKE!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chester EE  
There is slow broadband, there is really slow broadband, there is dire slow broadband and then there is EE.
This EE broadband is lousy, unuseably slow, unreliable and the service department do nothing to fix it1
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stoke EE  
Terrible terrible broadband. I would only wish this on my worst enemy. Without comparison the worst broadband that I have ever had. This is not the deal that I was promised when I left Sky. A pack of lies. Too slow to do anything with. EE is one rip off company. Forget customer services...they are trained to lie to you.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Reading EE  
We would give no stars if we could. Do not ever sign a contract for EE Broadband, it is the worst and slowest in the UK. Doesn't matter how much you complain it is never sorted out. Scam company. Keep away. Seriously bad
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northampton EE  
In simple terms: DO NOT GET IT!!! The worst broadband connection I have ever experienced in my life. Either there is a fault in the line, problem with the speed or the router is simply disconnected. EE lures their customer with low prices but it is cheaper in the long term to get a wprking internet connection for a higher price. You will not make 3 hour long calls to restore your connection or find out what is going on, you will not have to use public internet when your broadband isn’t working again and you simply will pay for proper internet. EE internet is a scam. As for people in London it is more convenient to use public internet in a coffee shop when needed than have EE broadband that never works!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
EE Broadband is about as bad as it gets! Snail pace speed makes it pretty unusable. Service Dept is inept and useless and also disinterested. This download speed is hopeless and not what I was promised!!! When this contract is up I will never use EE again!!!! It deserves NO STARS!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Warrington EE  
Slow Stop Sow Stop Slow Stop This is all you get from ee broadband. It is disgraceful. It is daylight robbery. They tell lies to get the business and tie you into a 18 month contract. It is too slow to work. There is no support from their call centre (I've rang 25 times!!!!!). Just stays the same. Really is disgraceful rubbish. Cannot wait for the contract to end and I will go elsewhere. DO NOT GO TO EE BROADBAND!!!!!!!!!!!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Moreton EE  
Garbage!! EE Broadband = Absolute garbage. Do not go to this rip-off organisation for broadband. I can hardly download an email let alone a video. Slow isn't the word!!!!! 1.2Mb/s is about the speed.....that is narrowband NOT broadband. No matter how many complaints I make to them NOTHING improves. Oh! and a price hike mid contract too!!! DO NOT GO TO EE!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
St.Helens Merseyside EE  
Literally THE worst broadband connection I have EVER come across. My phones internet actually just stops working when I connect to wifi, disconnect from the wifi and use my mobile data, perfect connection. I actually do not even connect to the WiFi at home now its THAT bad. Words cannot even fathom the immensity of how AWFUL this connection is. Sold a pack of lies from the beginning and now stuck in a contract with them for NOTHING as the wifi is SOOOOOOOOOOOOO bad I just dont bother connecting to it anymore. Contacting BT as they are happy to pay the fee for leaving their contract if I move to them - anything is better than EE!!! No joke, do NOT sign up for non existant internet with them. Was told connection strength in my area is great, I cannot even attach documents to emails.
Thanks for absolutely nothing at all EE, you guys are literally scamming people your connection is that bad.
North London EE  
Broadband from EE is a disgrace!
Too slow to do anything with. Dead slow for downloads of even emails. Forget streaming its impossible. And the so called joke that they call customer services, Just keep away from this organisation unless you want tone of grief!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birkenhead EE  
EE Broadband stinks!!!
EE Customer service stinks!!!
Avoid this scam organisation!! Do not believe a word they say. Their boradband is snailband... it sucks!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Helsby Cheshire EE  
I am struggling to find polite words to describe HOW BAD ee's broadband is. The worst possible language wouldn't do it justice. This is a Scam company. This is a Scam broadband service and their "customer service" is a bunch of liars. HALF THE TIME YOU CAN'T USE IT BECAUSE IT DOWNLOADS SO SO SO SO SLOW!!!I will make it simple DO NOT GO NEAR THIS COMPANY if you want good broadband.!!!!! I am not exaggerating!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Formby EE  
Absolutely terrible Keeps - dropping out - and this is for a service that is at the start rather dismal...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
It was my worse connection I have ever had. Do not try this company at all
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brentford EE  
I am appalled at how you can call this broadband, ill walk round a corner and I’ll disconnect, it sure Is a bloody scam, it gets me fuming everytime I go on it because I’ll be waiting up to six months for something to load, pile of ***** and should not be allowed to be sold, go f yourselfs ee
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sunderland EE  
I would like to award EE Broadband zero stars because that is what it deserves! Devastatingly slow to the stage of being almost unuseable! Difficult to log on to, extremely slow downloads of under 2m/ps, unable to stream, unable to send emails with picture attachments at times, unable to download complex sites. This isn't on!!! I was mis sold this package, otherwise I would never have committed myself to 18 months. My only advice to everybody who is considering a broadband package is DO NOT CONSIDER EE FOR BROADBAND!!!!! NEVER!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Worsley Manchester EE  
Chronic broadband. Chronic service...chronic slow speed. Often can't log on. Can't use firestick. EE broadband = Chronic Joke!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
slow broadband EE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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