1,612 Customer Reviews over 162 pages
-
- Location
- brandon
- Reviewing
- EE
- Date
- 2024-01-06
- Comments
-
Slow speeds, but they are apparently what we are paying for. Consistently drops out, and has gotten worse since FTTP started being rolled out here. ASlways has been an issue in the bedrooms. Plotting a switch to Trooli and leaving EE and the Openreah network as a whole.
- Location
-
- Location
- Devon
- Reviewing
- EE
- Date
- 2023-12-27
- Comments
-
EE are absolutely useless. Only one person can use a mobile/tablet, can't use a tablet and Netflix at the same time. Constant very, very slow internet, on a speed test the upload speed doesn't even register. I have phoned customer services several times and although they are polite and helpful nothing changes regarding the non existent speeds. Definitely wouldn't recommend going with EE
- Location
-
- Location
- Chelmsford
- Reviewing
- EE
- Date
- 2023-12-10
- Comments
-
I am an o2 customer and an ee. O2 are very good at answering phones and the wait in shops is very quick. EE on the other are so under staffed it's unbelievable. I've only been with them a short while and can't wait for the contract to end. They never sent a sim with my mobile broadband and after sitting in the shop for over an hour I had to leave. No-one seemed to know what they were doing.
- Location
-
- Location
- Salisbury
- Reviewing
- EE
- Date
- 2023-12-03
- Location
-
- Location
- Sheffield
- Reviewing
- EE
- Date
- 2023-11-28
- Comments
-
EE broadband customer service is shocking! Trying to renew my broadband account. Can't get through on the phone, and I'm not paying to be seen quicker because that is daylight robbery. When I tried on the app, for some reason the app is telling me the email I use for them is wrong which is rubbish. There is always constant issues with EE.
- Location
-
- Location
- Crewe
- Reviewing
- EE
- Date
- 2023-11-18
- Comments
-
EE internet contract
100% mistake, they sell 100mb and you will receive a maximum of 18mb, customer service doesn't work at all, it seems like you have to pay but not demand.
- Location
-
- Location
- Inverness
- Reviewing
- EE
- Date
- 2023-11-15
- Location
-
- Location
- Manchester
- Reviewing
- EE
- Date
- 2023-10-29
- Comments
-
I entered into a contract with EE for 24 months during the first year of covid. I had previously been with Sky, BT and TalkTalk and I thought given it's a BT line then EE would be just as good with relatively good speeds and cheaper. I could not have been mpre wrong!! EE has been really really inconsistent with really low speeds of under 1mbps. It would work okish for weeks but then it would revert to extremely slow speeds. I would ring EE and they would do line and router tests and tell me everything is fine and then suggest that the problem may be with my equipment or the enviroment. However given that I have many pieces of equipment including work laptops etc and they were all having the same connection issues, then this was unlikely to be the case! They did send an engineer out but he couldn't establish any problem and just fitted a new BT plug just to be seen to be doing something. I've had two years of inconsistent and broken broadband during covid which i would describe as HELL. It is just no good if you are working home and its franky embarrassing as colleagues in the middle of nowhere did not have the same issue and i live near Manchester city centre. There was days/weeks when i had to go to the office cause i couldnt attend meetings or training online even with the video turned off on MS Teams etc because the connection was so poor. EE also put the price up during the contract, which seemed to be way above the consumer price index and they would not explajn why. After a slow and torturous 24 months, I've recently gone back to BT and the speeds have literally doubled to a consistant 20 megabits per second. EE are supposed to work in partnership with BT but the router they provided was just rubbish and i suspect this may be some of the issue. EE refused to replace it even when some of the features in the router, ie. the DMZ zones would refuse to work. The tech helpline didnt have a clue and just ask you silly questions each time, like have you tried rebooting it and the location of the router. At the end of this two-year period with BT, I intend renegotiating a new contract with BT and i will probably stay with them now. Also, a friend has the same issue with EE. Dont do it, learn from others experiences, life is too short!
- Location
-
- Location
- BRADFORD
- Reviewing
- EE
- Date
- 2023-10-13
- Comments
-
These are not as good as TV advert claim can't even supply fibre here !!
Promised speed of 5mbs without it, only get 0.05 speed ?? Total rubbish
- Location
-
- Location
- Reviewing
- EE
- Date
- 2023-10-01
- Comments
-
This is some woeful broadband. To be fair to this broadband, Openreach did literally use some aluminium under the roads for it, but still. I suppose that the only saving grace before we had our router replaced was that provided you were in the living room, it mostly didn't drop out. If you have Fibre To The Premises available and have the funds to do so, do switch and don't go with EE.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
EE are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and EE.