466 Customer Reviews over 12 pages
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- Location
- Morpeth
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Shocking service. Terrible connection put on the wrong contract. No return calls
Long waits to get through to support desks
Wish we hadn’t changed suppliers
- Location
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- Location
- dumfries
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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very pleased with the service. prices are good
- Location
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- Location
- Teddington
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Ok until you actually need to talk to someone in customer service, tried calling and emailing to close my account and so far no reply, call back.. just got the run around.
- Location
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- Location
- Essex
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
The worst internet we ever had. Constantly calling to report issues, no immediate response, or sometimes no respomse at all.
Unfortunately not able to change it due to lack of other options in the area.
- Location
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- Location
- Berryfield
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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My experience is not great and especially the internet is very slow. When I first contact you I initially asked for a package deal which was not given, I found that out when I received my first bill I then called customer service and they told me that the package I had was great which it wasn’t. To be honest I’m looking for a different supplier but given my location it’s can be difficult.
- Location
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- Location
- LONDON
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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i have no complaint only satisfaction they deliver better than BT and SKY
- Location
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- Location
- MK
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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The broadband is ok but the customer service is utterly shocking! If they weren't the lesser of two evils of only two possible suppliers on my estate, i would never use them and will never recommend them.
- Location
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- Location
- Andover
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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because of our specific locale, we were/are quite limited in our choice of broadband provider... i admit that i originally selected direct-save because they had a range of service options and also because they were/are very price competitive.... so on that basis (over the period of 18 months that we have been customers) i can only muster a couple of minor grumbles - overall, good value for money
- Location
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- Location
- Ballater
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
The customer service from Direct Save is very good with little waiting to contact and speak to a staff member. However I was never informed before the contract was agreed that the Broadband could not be guaranteed in terms of reliability and speed. I was with BT and it would appear that they could have done better. It is very poor and I am paying top rate.
- Location
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- Location
- Thirsk, North Yorkshire
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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I have not had problems with my broadband but whenever I have had a query the staff have been really helpful
- Location
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- Location
- Sutton Bridge, Lincolnshire
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
I have been with Direct Save for over two years and in that time have only had cause to ring them with queries not complaints. Their charges are reasonable and I have no reason to complain. They provide an excellent service. On the rare occasion I have had to contact them, whichever representative I have spoken to in their Customer Service team has gone out of their way, when necessary, to resolve my query. I can honestly say I consider their Customer Service to be second to none. They have a good choice of packages and it makes no difference whether you are on a basic package or on their most expensive ones for customers who have the latest technological equipment all customers are treated equally. I have no hesitation in recommending Direct Save to anyone who is looking to change their Broadband provider.
- Location
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- Location
- Teeside
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Good service 72 mbps broadband and very competitively priced.
- Location
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- Location
- North East England
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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I often find I cant connect or it takes a while to do so. Lately the problems seem to be getting worse.
- Location
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- Location
- Stockbury Kent
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Excellent customer service from this supplier. I'm in a slow broadband area mainly due to Openreach's inactivity in rural areas.
- Location
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- Location
- Oldham
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Itemised billing! Clear pricing and good service.
- Location
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- Location
- Brundall norwich
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Generally quite good
- Location
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- Location
- ROMNEY MARSH
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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I can only say their customer service is excellent and not to be outdone by any bigger company. Fixed my line in minutes.
- Location
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- Location
- Warrington, Cheshire
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Been with Direct Save for a few years now, price is competitive, speed is fine, we stream movies and I work on my computer. It drops out every now and then but nothing that really effects what we do. All in all I am happy otherwise I would not stay with them.
- Location
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- Location
- Norwich
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Good supplier but speed poor even after an alleged improved fix
- Location
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- Location
- South West England
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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My broadband is extremely slow and often 'times out' when trying to download pictures or documents with e-mails. Once I started with Direct Save they seemed to lose interest in solving problems and when I enquired about superfast connection their quotes for both the connection and service were ludicrous.
- Location
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- Location
- West Sussex
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Does drop out at times but think it’s the cheap router they provided, other than that really good company been with over a year now and haven’t had many problems compared to other companies in the past
- Location
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- Location
- Dover
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Good reliable service
- Location
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- Location
- Leicester
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Excellent value for money! Switched from Sky a few years ago and not repented! Boradband speed is better than Sky but could be improved.
- Location
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- Location
- Penzance
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
A couple of times I've had a problem with my router so I've called the tech support people at Direct Save and they have talked me through, step by step, how to fix the problem on both occasions. Very patient, very courteous and left me feeling I had just experienced PROPER customer service. I'd highly recommend Direct Save. Such a relief after years of BT !
- Location
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- Location
- Cambridge
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Following unhelpful discussions I still think you should provide explicit reasons why I am not able to return to my previous supplier following your contract with the housing assoc where I now live Plus your phone charges are much higher than my previous supplier.
- Location
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- Location
- St Helens
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Brilliant service, no hassle, no pushing to by extra services like tv or phone packages etc. I use my broadband primarily for gaming and downloads. I get a constant low latency service with uninterrupted game play. The router could be better quality, ie more features etc but I use a buffalo air station for my internal network, so everything runs and streams as needed. 4.5/5.
- Location
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- Location
- Portslade< Hove
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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been great at affordable price not had a single problem
- Location
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- Location
- Rotherfield East Sussex
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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A tad expensive but OK
- Location
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- Location
- High Wycombe
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Great customer service, very reasonable pricing and plenty of download capacity. Haven't had any a single issue in 12 months - definitely recommended.
- Location
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- Location
- Southampton
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Overcharged me when I originally signed up, difficult to speak to anyone in customer service and very rude when you do.
Connection itself is horrible, I have to restart the router two or three times a day to try get speeds above 1.7Mbps, I plan on moving house in the next 12 months and will certainly not be becoming a customer of DirectSave, the few pounds cheaper bill simply is not worth it.
- Location
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- Location
- Newcastle upon Tyne
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Very happy with price and service.
- Location
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- Location
- Birmingham
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Fast, reliable broadband for a good price - never had to deal with customer service but communication from direct save is good, I feel like I’m always kept in the loop
- Location
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- Location
- York
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Location
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- Location
- Stoke-on-Trent
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Very pleased with Direct Save. So nice to actually speak to a UK based human being when I get a problem: 1. Quite quickly 2. Who knows exactly what they're talking about! 3. I can actually understand them. Always ring back when they say they will. Am thinking of moving and want to take them with me!!
- Location
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- Location
- Wookey Hole
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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PC often sluggish getting started but not really a problem. Recent problem with new router but excellent and thorough help from technical staff.
- Location
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- Location
- Manchester
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
If I could give them 0 stars then I would. Bad customer service, endless helpful phone calls to get my WiFi started, paid for WiFi that didn’t work for 11 weeks,
- Location
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- Location
- Frodsham
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Terrible customer service with very poor attitudes. Tried to lock me into a contract which I had not agreed to and made it difficult to leave.
- Location
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- Location
- Bonnyrigg
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Sorry but the speed and reliability is a real let down! I’ve been promised a new router twice but still not received anything
- Location
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- Location
- Redcar
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Have to keep rebooting system and works fine but need router moving
- Location
-
- Location
- peterhead
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
very good company to deal with and great service and advice
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Direct Save are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Direct Save.