466 Customer Reviews over 12 pages
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- Location
- Stockbury Kent
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Excellent customer service from this supplier. I'm in a slow broadband area mainly due to Openreach's inactivity in rural areas.
- Location
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- Location
- Maidstone
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Sometimes the broadband cuts out but they seem to have fixed this for the price very happy with the service although the signal doesn’t seem to stretch far if you go outside which can be a pain if you have WiFi security cameras
- Location
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- Location
- Edinburgh
- Reviewing
- Direct Save
- Date
- 2016-05-19
- Comments
-
Told me a load of lies, Changed from BT to Direct Save and it would not cost a penny due to the price hike by BT lies been billed for £200 by BT for cancelling mid contract. Get your facts correct Direct Save before cold calling please what a hassle.
- Location
-
- Location
- ulverston
- Reviewing
- Direct Save
- Date
- 2019-12-05
- Comments
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OK overall. broadband a bit slow but the whole area is a bit hit and miss. Price good.
- Location
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- Location
- Glasgow
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Broadband could be better
- Location
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- Location
- Hartlepool
- Reviewing
- Direct Save
- Date
- 2018-07-26
- Comments
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I am reasonably happy with Direct Save Telecom; some small problems which have been sorted with a phone call; very kind and understanding people there. Thanks.
- Location
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- Location
- Rural Warks
- Reviewing
- Direct Save
- Date
- 2018-06-26
- Comments
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I have over 10 years experience of Direct Save Telecom. They always solve the problems we get in a rural area where we are lucky to get more than 2mbs.Their technicians are patient and easy to understand. I wonder if some of the rude reviews are the result of the manner in which some customers address the staff?
- Location
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- Location
- Wallasey Wirral
- Reviewing
- Direct Save
- Date
- 2019-12-11
- Comments
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Cheap provider. Router is of good quality however I live in a 4 bedroom house and reliable service further away from router can be hit or miss. The speed does slow below the 30mps I'm suppose to get especially after 5pm. Customer service was OK when I phoned with a problem it was sorted however I was kept on the phone for half an hour why the person tried to reset my broadband and get me back online.
- Location
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- Location
- GRANTHAM
- Reviewing
- Direct Save
- Date
- 2020-11-27
- Comments
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not a good start as I started 9 nov 2020 to date Direct Save have taken £63.75 for just standard broadband and the month not finished yet.
I had to contact them about the monies taken and why the bill is not clear.it appears they have taken money they should not have and have to wait for my refund.After requesting paperless bills was sent a bill .Customer service have been polite it is true you have to wait to get through to talk. I can say after leaving the post office Direct Save have provided me with better Internet connection but is early days to compare.I was concerned as my first month is not billed as a month because it started on the 9 November and instead of being billed to 9 December its only for the end of that month which I find bizarre normally doesn't matter when you start your billed monthly.
Also being charged to call customer service from your land line is a bit petty I have always been able to call customer service from the providers land line free and pointed this out as with all the problems listed above
Its up to Direct save to keep me as an ongoing customer some of the above needs to be addressed I do not agree that before your contract starts fees should be taken from your bank in my case my contract started 9 November 20 and was billed £44,80 October 20 before contract started
- Location
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- Location
- Foxhall Ipswich
- Reviewing
- Direct Save
- Date
- 2016-02-04
- Comments
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changed supplier. They took an extra months money by mistake?? and charged £19 for not giving 28 days notice. They said that they could not give WRITTEN reason for these errors. Awaiting full refund as promised.
- Location
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- Location
- CAMBERWELL
- Reviewing
- Direct Save
- Date
- 2015-08-17
- Comments
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I signed up to Direct save 2 months ago and I must say I was very impressed with the package I was recommended by. A gentle called Tony, offered me the Broadband Deal.The pricing was a great saving, and I have saved myself £37 a quarter. Thank you for helping me.
- Location
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- Location
- Hereford
- Reviewing
- Direct Save
- Date
- 2019-11-12
- Comments
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broadband speed is weak BUT service from directsave is good
- Location
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- Location
- FELTHAM MIDDLESEX
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Broad band tend to cut out every so often.
- Location
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- Location
- Tooting - London
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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So far so good but after a year, 30% increase?? And without warning or explanation?? That is insane. I'm about to terminate my contract...
It's abuse!!!
- Location
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- Location
- Frodsham
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Terrible customer service with very poor attitudes. Tried to lock me into a contract which I had not agreed to and made it difficult to leave.
- Location
-
- Location
- Norwich
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Good supplier but speed poor even after an alleged improved fix
- Location
-
- Location
- Northumberland
- Reviewing
- Direct Save
- Date
- 2017-02-15
- Comments
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The customer service when you actually reach an engineer is pretty helpful, just don't call after 8pm or you get a a promise of a callback that never materialises.
The broadband itself is an absolute omnishambles, 5 times in the space of 2 months myself and my family have had to call because something in their system keeps slowing the Internet down to under 1mb/s each time they say it's fixed only to happen again a couple weeks later.
- Location
-
- Location
- Derby
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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I had a price increase on my account of which i knew nothing about. I contacted direct save was told i was now on a variable contract so i said can it be looked at to be fixed so I know how much it is each month and i am still awaiting a reponse. Not impressed.
- Location
-
- Location
- Worcester
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Since joining Direct Save on a 100mbps contract I’ve received on average 67mbps hardwired. Wireless is around 15-20mbps. When contacted I was told DirectSave weren’t to blame, there were no faults on the line and it was down to their supplier. Their supplier asked me to jump through hoops to prove that my connection speed was slow.
It was determined the router is not fast enough to cope with 100mbps. The only way I could get a better router from DirectSave was to upgrade to 300mbps or pay £79.99.
Wonderful. When my contract is up I’ll be swiftly moving on. The customer service and willingness to help around technical issues is let down greatly by their speeds.
- Location
-
- Location
- Hethersett, Norwich
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Had to speak to Direct Save on a couple of occasions due to bills being more than quoted when i signed with them. I have to be that some of there customer service skills are to be desired. Was told I would get a credit on my account for having to call up and not being happy with the service, but then that credit never got added so had to call again.
The broadband is a bit slow in our area and i think it is quite expensive for the service that you get. But we brought a Persimmon Home and you get tied into a deal with a choice of 4 providers which no one has ever heard of.
- Location
-
- Location
- Reviewing
- Direct Save
- Date
- 2018-10-04
- Comments
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seem to get high phone call prices ie 0844 etc nos 6.00 for 18 mins
- Location
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- Location
- Coalville
- Reviewing
- Direct Save
- Date
- 2015-11-20
- Comments
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I thought I was completely satisfied and happy with direct save until today when I found out there is a limit of 1500 minutes per month I was shocked that is only 48 mins a day I can use that on 1 call,I am home all day and make a lot of calls to friends and family.After speaking to a customer adviser who was very sympathetic and polite, I have now got to watch my minutes until my contract runs out as I have only been with them for a couple of months and paid my line rental upfront for 12 months, I have got a long wait before I can leave them,unless they come up with a better deal before then.SUCH A SHAME.They charge 14p connection and 7p per minute over the 1500 limit,SCANDALOUS!!!!!!!!!!!
- Location
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- Location
- YORK
- Reviewing
- Direct Save
- Date
- 2018-08-29
- Comments
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14th Aug I reported severe line crackling
and intermittent\very slow broadband. Until the 25th they continually said there was no problem. At this time I asked them to test my router. I got a quick return call to confirm a fault. An engineer was requested and we were told to expect him on Tuesday 28th. We waited in all day - no engineer. I called Direct Save again and was told the engineer would attend the next day but we did not need to stay in as there was no need for his access. At 9.05 on our way to the super market we received a call from the engineer asking us to return home as he needed access to out home. Fault was rectified at 5.20 that day. We were offered approx 2 weeks refund which was increased to £20. Given the inconvenience and extra costs involved (returning from shopping, use of PAYG mobile for calls for over 2 weeks and return from shopping ) I am very disappointed and asked there agent to register my dissatisfaction.
- Location
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- Location
- North East England
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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I often find I cant connect or it takes a while to do so. Lately the problems seem to be getting worse.
- Location
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- Location
- Forfar
- Reviewing
- Direct Save
- Date
- 2019-12-19
- Comments
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Poor customer service.been waiting five months for a call back.
- Location
-
- Location
- barry. s wales
- Reviewing
- Direct Save
- Date
- 2019-12-05
- Comments
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broadband goes off regularly for a minute or so every hour.
- Location
-
- Location
- Ballater
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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The customer service from Direct Save is very good with little waiting to contact and speak to a staff member. However I was never informed before the contract was agreed that the Broadband could not be guaranteed in terms of reliability and speed. I was with BT and it would appear that they could have done better. It is very poor and I am paying top rate.
- Location
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- Location
- Lymington
- Reviewing
- Direct Save
- Date
- 2019-07-11
- Comments
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No internet for nearly 2 weeks. Constantly being told " update in final stages" How long are final stages? Proverbial P*** up in brewery comes to mind.
- Location
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- Location
- Norfolk
- Reviewing
- Direct Save
- Date
- 2018-08-13
- Comments
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Customer service slow and unhelpful. Broadband keeps disconnecting, internet buffers, but according to Direct Save, they are giving a good service.
- Location
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- Location
- Cambridge
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Unreliable due to construction of house in new development. I think this seems to affect all providers in this neighbourhood.Have to reboot at least twice a day.
- Location
-
- Location
- castle douglas
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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my broadband speed is very slow,I have been supplied with a new router but it made no difference.
- Location
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- Location
- Manchester
- Reviewing
- Direct Save
- Date
- 2015-08-12
- Comments
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Terrible customer service, they treat customers like morons, service can be intermittent, when you have a problem you can forget all about being treated like a person, the staff here treat all customers like idots - the "sales" department are quite friendly, but once you're on the hook you get downgraded to trash.
- Location
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- Location
- Colchester
- Reviewing
- Direct Save
- Date
- 2019-12-11
- Comments
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Ok in terms of speed.Horrible experience with customer care.Very irritating explaining same thing to again and again to technical support.Barring one expert in technical support ,all others irritated me.Also termination team will go to any length ( on negative side) to keep the customer.One of them even used threatening terms which is not acceptable.Keep increasing their price and not very competitive in terms of pricing with new service providers.Almost went on to complain OfCom about their conduct and handling of the complaint.
- Location
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- Location
- Dorset
- Reviewing
- Direct Save
- Date
- 2018-03-14
- Comments
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I am trying to get hold of someone to find out how to change my password, I have now been trying for two days ! No info on website. There is no email address at all, and phoning just gets message "lots of calls waiting", hopeless. I have had enough.
- Location
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- Location
- Wisbech
- Reviewing
- Direct Save
- Date
- 2016-11-19
- Comments
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I have been with DST for many years and only had a couple of minor broadband issues which were resolved quickly and professionally. So I was a bit bemused when reading the poor reviews initially"........but recently I had to call technical support and the usual competent technical.person appears to have been replaced with someone from the "turn it off and on again" team. Also I wanted to upgrade to fibre but the Sales team don't handle that and said I should contact customer services but refused to transfer me. I now know why.........I spent 15 mins every day for 6 days trying to contact them without any success. I resorted to requesting a callback. Five days later I got an email saying I should call them!!! WTF something has changed this year and not in a good way.
- Location
-
- Location
- Ebbw Vale
- Reviewing
- Direct Save
- Date
- 2023-06-27
- Comments
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I was quite satisfied until my line came down in the wind in winter the cable was snapped they acted fast it was fixed no problem. Then they tried to take £218 out of my bank I rang them and I explained I didn't have to pay as it was outside my house this is correct. The manager basically called me and my wife a liar stating that the line was only replaced because I wanted it upgrading. this was a blatant lie the line was in two halves but to try and get me to pay they stated it was upgraded. I an so angry I have now gone over to another ISP Direct Save can Swivel. Beware.
- Location
-
- Location
- kilburn
- Reviewing
- Direct Save
- Date
- 2019-07-14
- Comments
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At first it was fine I told them I wanted invoice to review my bills but sent nothing and was charged I did not realise this as I could not get online they had not registered me on the system when I informed them. Eventually I was able to review my bills but if you do not see them online in time then they are gone, you should be able to review bills you have missed.
I had threatening text messages stating that I had not paid my bill even though it is direct debit. I called customer service and they confirmed it was a mistake it was paid and they apologised it would not happen again but yet again I got another threatening text message for a new bill. I once again called customer service and they said I must of disabled my direct debit which I had not done and they had blocked me from getting internet as they stated I had not paid 2 of my bills. I called my bank and they stated directsave had not taken any money and that's why there was a problem.
I contacted directsave again and informed them and they realised it was their mistake they had not taken payments for the bills. There has been constant incompetency on their part to make sure the bill is paid. They had also taken £9.95 for membership fee that I did not agree to and had to get them to pay me back the money they took out without my permission. I feel this company need to train their customer service and account department on how to manage payments and to make sure to thoroughly check why it has not been paid before threatening customers
- Location
-
- Location
- London SE
- Reviewing
- Direct Save
- Date
- 2017-11-23
- Comments
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Transferred from a major supplier to DirectSave. It was not seamless. Over a day to get everything working - that's a day without any phone line or internet. Speed is now one tenth of what I had before (about 0.6Mb download speed, compared to their advertised 17Mb and 7Mb with the previous supplier). Think twice before transferring
- Location
-
- Location
- Redcar
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Have to keep rebooting system and works fine but need router moving
- Location
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- Location
- Worthing
- Reviewing
- Direct Save
- Date
- 2019-12-19
- Comments
-
Very poor speeds. Pay for 300mbps and only get 100 - 150 max, dips to around 2mpbs in the peak hours.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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