466 Customer Reviews over 12 pages
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- Location
- Scotland
- Reviewing
- Direct Save
- Date
- 2017-03-18
- Comments
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In 2007 I took them to court and won a judgement against them. They kept over charging me and would not resolve the situation. The customer service I received was appalling. Trading Standards said they could not help so I resolved it myself.
- Location
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- Location
- ST. ALBANS
- Reviewing
- Direct Save
- Date
- 2018-04-09
- Comments
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My best advise to anyone is choose another provider!!!Deception,false information,account errors and ..i cant emphasise this enough, an appalling,terrible,misleading and time consuming customer service (If your lucky enough to get through to them).If i could leave a negative reading -1000000 i would !!
- Location
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- Location
- Worthing
- Reviewing
- Direct Save
- Date
- 2017-09-12
- Comments
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3 months in and no complaints at all. Very quick to set up and no problems with speed. Admittedly I am a light user so can't comment on gaming but perfect for me. Great value.
- Location
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- Location
- Salisbury
- Reviewing
- Direct Save
- Date
- 2017-11-06
- Comments
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The best broadband provider we have encountered.
We were messed about by Virgin when trying to maintain our contract on moving to rented accommodation .
Had 2.5 months without broad band!!
Direct save sorted it within 3-5 days, have excellent technical back up when I was unsure with regards a fault and if I’ve had any questions regarding any thing
I haven’t been sitting on hold endlessly waiting to speak to a parrot who can’t speak English properly.
I would highly recommend Direct Save down to my positive experience.
- Location
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- Location
- Brundall norwich
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Generally quite good
- Location
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- Location
- Sutton Bridge, Lincolnshire
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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I have been with Direct Save for over two years and in that time have only had cause to ring them with queries not complaints. Their charges are reasonable and I have no reason to complain. They provide an excellent service. On the rare occasion I have had to contact them, whichever representative I have spoken to in their Customer Service team has gone out of their way, when necessary, to resolve my query. I can honestly say I consider their Customer Service to be second to none. They have a good choice of packages and it makes no difference whether you are on a basic package or on their most expensive ones for customers who have the latest technological equipment all customers are treated equally. I have no hesitation in recommending Direct Save to anyone who is looking to change their Broadband provider.
- Location
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- Location
- Edinburgh
- Reviewing
- Direct Save
- Date
- 2016-05-19
- Comments
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Told me a load of lies, Changed from BT to Direct Save and it would not cost a penny due to the price hike by BT lies been billed for £200 by BT for cancelling mid contract. Get your facts correct Direct Save before cold calling please what a hassle.
- Location
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- Location
- Newcastle upon Tyne
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Very happy with price and service.
- Location
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- Location
- Newcastle
- Reviewing
- Direct Save
- Date
- 2019-02-04
- Comments
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Haven’t even got my internet yet and all I’ve had is hassle from them. Called up 3 times now and every single time I’ve been told something different. I don’t think anyone in the call centre actually knows what they’re doing. Been a joke from start to finish and now they can’t even give me fiber even though I’m paying for it. Wouldn’t recommend. Dreading to see what comes next , plus the call waiting times are 20 mins+
- Location
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- Location
- Pembrokeshire
- Reviewing
- Direct Save
- Date
- 2018-07-21
- Comments
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Never had a problem.Great company
- Location
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- Location
- Watford
- Reviewing
- Direct Save
- Date
- 2019-05-30
- Comments
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Worst company ever!!! After I paid the first 2 bills and I still don’t have internet at home!! I keep calling them every day and they promise me I will have internet in few hours, then I call them back and and they saying the same thing again and again. The worst part is they don’t let me cancel the contract and go to an other internet provider. In 2 months we have spend over £200 in top ups so we can have internet at home and they don’t even care. The most unprofessional, amateur and useless company ever!!!
- Location
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- Location
- London
- Reviewing
- Direct Save
- Date
- 2020-03-04
- Comments
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These guys are a joke! I'm in London for work, and my relocation company signed me up with Direct Save in my flat. The only reason they went with them was because there was no contract (was planned to only be here for 9 months, so the company didn't want to tie me ino a 1+ year contract with another company).
Service so far has been terrible! Firstly they sent the router to the wrong address, so i was without any broadband for the first month in my flat. I supposedly have fibre broadband, but my connection can drop out when i move rooms (i'm in a 1 bedroom flat, so i'm only moving about 20 feet further from the router!)
Suddenly last week the broadband stopped working completely. Apparently there was an unauthorised takeover request from someone other than the person (company) they have the account with?!? A week on and they still haven't reinstated it, and the communication has been terrible.
Definitely wouldn't recommend these guys, i have had no positive experience with them since Sept last year.
- Location
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- Location
- chester
- Reviewing
- Direct Save
- Date
- 2016-03-21
- Comments
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Cheap but reliable changed address with no problem at all 2 months ago. No need to reconfigure the router with the new line. Speed 5-7 mbit. upload under 0.9.
- Location
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- Location
- Lowestoft
- Reviewing
- Direct Save
- Date
- 2018-07-20
- Comments
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When trying to watch netflix or play online games on ps4, the internet always buffers and chucks us off games etc. We often have to turn the wifi off on our phones if we want to watch netflix without it buffering for long periods, which is not ideal.
- Location
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- Location
- London
- Reviewing
- Direct Save
- Date
- 2014-04-02
- Comments
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So far I only had problems with this company as well. I have a contract since March and so far I only had a huge disappointment. Since I am living in an apartment building i have a separate line connected to my room. The problem was that the company has send the signal to another room within my apprtment, which means that I couldn't make use of it at all. I have already called them constantly have been wasting tons of money for the pricey line, and never got anywhere at all. Now I am a bit further they have been telling me that they had to terminate the line in the other room and will start it up in my room after having send a eletrician which probably will come within 2 weeks. I am soo pissed, all the time I have been paying for them and all I got was one punch into the face after another. So next time this is going to be on the black list, never again ...
- Location
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- Location
- Edinburgh
- Reviewing
- Direct Save
- Date
- 2017-02-19
- Comments
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Terrible services, and really disoriented and unhelpful customer service! My internet drops once a day every day for about an hour, and customer service told me that this is very normal and I should only call them for help if it starts dropping more than 2-3 times a day. Speed is also not very good, and I am surprised they ask for that much money for their service... An advice to people checking it out: just go to another provider.
- Location
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- Location
- North london
- Reviewing
- Direct Save
- Date
- 2015-10-02
- Comments
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I spoke to a lady called chante and she was very nice polite and found the best package for my needs and offered me a broadband deal that was a lot cheaper than i was paying and thought it was to good to be true as i had never heard of the company so i left it but then decided to look it up so i signed up on line and i must say im so pleases with the service thank you direct save
- Location
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- Location
- Northumberland
- Reviewing
- Direct Save
- Date
- 2017-02-15
- Comments
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The customer service when you actually reach an engineer is pretty helpful, just don't call after 8pm or you get a a promise of a callback that never materialises.
The broadband itself is an absolute omnishambles, 5 times in the space of 2 months myself and my family have had to call because something in their system keeps slowing the Internet down to under 1mb/s each time they say it's fixed only to happen again a couple weeks later.
- Location
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- Location
- Connah's Quay, Flintshire
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Excellent, very happy with the service,had no problems.
- Location
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- Location
- polstead
- Reviewing
- Direct Save
- Date
- 2014-01-30
- Location
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- Location
- St Helens
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Brilliant service, no hassle, no pushing to by extra services like tv or phone packages etc. I use my broadband primarily for gaming and downloads. I get a constant low latency service with uninterrupted game play. The router could be better quality, ie more features etc but I use a buffalo air station for my internal network, so everything runs and streams as needed. 4.5/5.
- Location
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- Location
- Forfar
- Reviewing
- Direct Save
- Date
- 2019-12-19
- Comments
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Poor customer service.been waiting five months for a call back.
- Location
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- Location
- Seaford
- Reviewing
- Direct Save
- Date
- 2016-12-03
- Comments
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Absolute load of rubbish. Stuck in a contract for another 6 months yet. Last 12 months have been hell. Internet that goes off for up to 48 hours at a time. Constantly losing connection.slow speed.when it does work it's poor at best. Customer services palm you off with restarting router every time this is a temporary fix as it just goes again within the hour. Router constantly flashing! They say the light stays solid when a good signal is made but never had that yet. Can't wait to be rid of this awful provider and go with someone else. Would pay more for reliable Internet as we use it for work and home life. Don't waste your time even phoning these guys they set you up super quick and call you a lot in first few days to ensure all is well.....so you think they are a good company.... false sense of security believe me it's all been down hill since then.
- Location
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- Location
- Scotland
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Started off alright, but after about 6 months the reliability dropped off the face of the earth. Internet would disconnect every 20 minutes.
Cancelled the service to find the cancellation fee was the remaining 11 months.
Always read the terms...And then choose another provider.
- Location
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- Location
- Poole, Dorset
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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trouble free and good value
- Location
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- Location
- north yorkshire
- Reviewing
- Direct Save
- Date
- 2016-12-09
- Comments
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we had to install a temporary phone line during a renovation project, the rolling phone contract was perfect up and running on the same day as I ordered it
- Location
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- Location
- Carmarthen
- Reviewing
- Direct Save
- Date
- 2016-12-09
- Comments
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Truly awful customer service.This company should not be allowed to operate. They renegade on all verbal agreements and charges. They take monies from your direct debit that bear no relation to the prices quoted. They never return your calls. They blatantly lie to you and are so rude. When you ask them for proof of the extra costs they add to your account they put the phone down on you! DO NOT DEAL WITH THEM AS THEY ARE TOTALLY UNTRUSTWORTHY.
- Location
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- Location
- Southampton
- Reviewing
- Direct Save
- Date
- 2018-07-19
- Comments
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4day waiting for a response to my phone call on Monday and still waiting???
Will not be renewing with you?
- Location
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- Location
- Somerset
- Reviewing
- Direct Save
- Date
- 2017-09-14
- Comments
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When I lived in town it was fine but when I moved the transfer was a shambles and I had to go 4 months without broadband. Customer services are a joke. Got tied up in a contract which ends this month. I can't wait to be rid of them. Line speed is inconsistent and I have to reset the router every day. I do not recommend this company to anyone.
- Location
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- Location
- Glasgow
- Reviewing
- Direct Save
- Date
- 2016-01-11
- Comments
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I would really love it if there was a no stars choice as my selection would be blank. Directsave are by far the worst company I have ever dealt with, took a years line rental up front and from day one I've had very bad phone line and my broadband is up and down like a prosties drawers. Directsave have been called 30 or so times and I've never had a call back nor have they done anything to fix my problems, only thing Charlie in customer services does is blame everything bar Directsave crap line. Ombudsman is now involved but not holding my breath, just need to get away from this cowboy company and get a provider that can give a service that works. I would most definitely NOT recommend Directsave to anyone.
- Location
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- Location
- Aberdeenshire
- Reviewing
- Direct Save
- Date
- 2023-06-19
- Comments
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I have never had broadband on my line since March 2023. it is now June, in the start of may they agreed to mutually terminate the contract as they could not provide the service, I have paid over £80 for a service I have not received, I call them every week for updates. I have emailed them asking for the call transcripts as I am going to the Ombudsman. if I could have give zero stars I would have, avoid. I am waiting for a manager to call me since last week to discuss the service.
- Location
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- Location
- Belbroughton
- Reviewing
- Direct Save
- Date
- 2016-11-15
- Comments
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After 9 months and 3 complains about broadband speed I was told by somebody from customer servoses thay would cancel 12 month deal and for me to find another surplyer so having paid land line up front I have asked for rebait on service I have not received to make things worse if had phone call today asking y I'm leaving them having had request off new supplier to take over line .having been in business for 28 yrs I'm sure if I treated my customers like direct save I would have not lasted as long I would not recommend this company to anybody as customer care and complains department not botherd .did try to find out who owns company but no luck so obvious thay take our money and run after giving us all the lies thay can blaming everyone but their company Yours unhappily GRAHAM KEIGHTLEY
- Location
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- Location
- Newport
- Reviewing
- Direct Save
- Date
- 2021-03-09
- Comments
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I have found Direct Save to be the poorest provider of Broadband. I found their willingness and ability to rectify technical issues were some of the worst I have experienced in any industry.Whilst all companies have problems with provision of services from time to time, the quality of Direct Save's customer service and enginerring lacked integrity.
- Location
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- Location
- Newport
- Reviewing
- Direct Save
- Date
- 2020-06-29
- Comments
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Of all utilities I have used in my 40 years as a customer, Direct Line Telecom, have been the worst in every department. In many ways it was my own fault but how bad could a broadband provider be? Super bad! Not only was their provision of their contracted service poor, but the standard of their engineers, their customer communication and service were probably one of the lowest quality I have experienced in any sector.And I've bought a great deal of stuff in my time. Keep well clear of them.
- Location
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- Location
- Tunbridge Wells
- Reviewing
- Direct Save
- Date
- 2018-07-28
- Comments
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I have had no problems with Direct Save. They were very helpful when I changed address. Been with them for 5 years.
- Location
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- Location
- Falkirk
- Reviewing
- Direct Save
- Date
- 2022-12-08
- Comments
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I am just short of words. The customer service is abysmal, and communication through your online portal is poor, with no feedback. Their engineer change of fuse/sockets is 140 pounds; why? I will never recommend it!
- Location
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- Location
- SY8 4AW
- Reviewing
- Direct Save
- Date
- 2016-09-07
- Comments
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Terrible terrible company, the worst of the worst. They really are the bottom of the barrel - whatever you do, do not use them. Anything they tell you about their prices, connection dates and level of service is a complete and utter lie. They reel you in with tempting offers but in reality they have limited ability to even connect you to broadband or phone services. When you have a problem (when, not if, it's guaranteed that you will) you'll have to spend 20 mins plus just to get through to "customer services" and then you'll be fobbed off each time you call - they really don't care at all and they lie fluently. Then try calling their sales team - instant answer. They want to reel you in with lies and tempting offers but when they mess up your connection date for months on end they just don't want to deal with you. Don't make the mistake of thinking that they're just like any other firm, they're not - they're a new breed of vulture corporation, only interested in signing up new customers and with no interest (not even a passing interest) in actually looking after you and providing a service. No matter how cheap they look compared to the others, don't be fooled. All I wanted was some more phone lines with broadband and I've been a customer over 6 years - but they just don't have the slightest interest in doing anything other than billing me. No lines, no broadband, 30 minute wait to get the daily excuse, endless frustration.
Remember - under no circumstances sign up with these people. They are the lowest of the low. They make BT look good.
- Location
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- Location
- Oldham - Manchester
- Reviewing
- Direct Save
- Date
- 2018-01-10
- Comments
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After leaving EE Broadband, which i have been with for some time and looking for a new provider, I came across Direct Save Telecome on a comparison website for home phone and broadband. After seeing the price and thinking how good it was i visited the website, read all the details and signed up for Broadband Opt 1 with them, on signing up i filled out all my information and received an email from them (this email never said anything about a router being delivered, just presumed this would happen). A few days later i received a letter from them in the post with all the details of the contract i had signed up to, i checked this and everything seemed fine to go ahead and i was just waiting on the delivery off the router. On this letter though there was no live date, so i was left wondering when this live date was, was i to be left with no internet ?
I signed up to Direct Save Telecome on the 02/01/2018, on the 10/01/2018 i still had not received a router from them but instead received a letter with a go live date of the 19/01/2018 and an INVOICE which stated it would be taken out of my account on 14/01/2018 - I hadn't even gone live yet, no router had arrived, but this wasn't the only problem, the invoice was for a lot more than i had signed up for, they had added extra charges on already and i hadn't even gone live with them !
After reading peoples reviews on this company i was appalled to see what they were really like and realised i would be experiencing many more problems with them, i phoned my bank straight away to cancel my direct debit, i then phoned Direct Save Telecom to cancel with them - the lady who answered the phone was very rude, her tone was appalling and she wasn't very interested in speaking to me as soon as i said i wanted to cancel.
So glad i visited this website and read all the reviews before my router arrived and before the go live date.
Any one thinking off going with Direct Save Telecom AVOID ! I would not recommend this company to anyone.
AVOID AVOID AVOID
- Location
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- Location
- Coalville
- Reviewing
- Direct Save
- Date
- 2015-11-20
- Comments
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I thought I was completely satisfied and happy with direct save until today when I found out there is a limit of 1500 minutes per month I was shocked that is only 48 mins a day I can use that on 1 call,I am home all day and make a lot of calls to friends and family.After speaking to a customer adviser who was very sympathetic and polite, I have now got to watch my minutes until my contract runs out as I have only been with them for a couple of months and paid my line rental upfront for 12 months, I have got a long wait before I can leave them,unless they come up with a better deal before then.SUCH A SHAME.They charge 14p connection and 7p per minute over the 1500 limit,SCANDALOUS!!!!!!!!!!!
- Location
-
- Location
- Norwich
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Good supplier but speed poor even after an alleged improved fix
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Direct Save are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Direct Save.