466 Customer Reviews over 12 pages
-
- Location
- cheadle hulme
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
-
after poor start things are now OK
- Location
-
- Location
- Chelmsford
- Reviewing
- Direct Save
- Date
- 2019-07-22
- Comments
-
Absolutely appalling company. No Internet for over three weeks now and no closer to a resolution. Queue times are horrendous to speak to customer service or support. When you do get through there is zero contrition, instead a chippy and conbative attitude. Unbelievable!!!
- Location
-
- Location
- Chelmsford
- Reviewing
- Direct Save
- Date
- 2016-11-07
- Comments
-
Having read all of the poor reviews left about this company. I can only say that words cannot express what a disgustingly poor service Direct save provide ( having experienced it myself)and I am astounded that the regulator allows them licence to continue trading. They should be investigated for fraud and shut down!
Be warned.
- Location
-
- Location
- Chelmsford
- Reviewing
- Direct Save
- Date
- 2016-10-22
- Comments
-
Took out a two year contract paying a reduced monthly line rental of £11.00 a month by paying a year up front. I asked and was told that the second year would also offer this discount. The second year came and they refused to honor this verbal contract. They listened to recording and said the sales girl had made an error and as such the contract was not applicable. They increased the line rental to £18.75 a month. Because I contested this I was told I could transfer to another provider without penalty. Thank goodness I demanded this in writing (e-mail) because they sent me a demand for £230.00 for breaking contract when I left. Also in year one they took a monthly debit for rental when I had already paid for the year. The muppets could not admit their mistake so I had this refunded under the D/D guarantee scheme. Direct Save then cut off both my phone and broadband for 24 hours before they realized that I was in credit. No apology from them. They do not employ a compliance person and they do not recognize any complaint system. Ofcom do not get involved so they get away with these bad practices. I feel that their license should be revoked. I have been on this earth for 67 years and never come across such a poorly run organization. The staff are generally untrained and rude. BEWARE.
They have not refunded the amount that I was in credit so I can kiss goodbye to that?
- Location
-
- Location
- Chelmsford
- Reviewing
- Direct Save
- Date
- 2019-07-12
- Comments
-
Poor technical support for an unreliable service and equipment. APPALLING customer service - chippy ill-mannered call centre staff. Will be moving to another ISP.
- Location
-
- Location
- Chelmsford
- Reviewing
- Direct Save
- Date
- 2017-02-16
- Comments
-
The worst utility provider ever experienced in my lifetime. Four times wrongly billed and then cut off for reclaiming a debit. They suggested I leave without penalty and fortunately I insisted this in writing. When I left they sent a bill for £234 for breaking contract
then another for a different amount with threat of Court Action. I got in touch with Ombudsman Service who investigated and agreed that Direct Save actually owed money to me. They ensured that this was returned plus a £65.00 Goodwill Payment and a statement that said they had been told to apologise. Not a very convincing apology. Avoid this company at all costs. They should have their license revoked and should not be allowed to trade.
- Location
-
- Location
- cheltenham
- Reviewing
- Direct Save
- Date
- 2019-11-11
- Comments
-
our download speed has recently dropped so that our 2 computers are taking longer to fill the screen
- Location
-
- Location
- Cheshire
- Reviewing
- Direct Save
- Date
- 2016-09-30
- Comments
-
I've been with Direct Save for my broadband for a while and twice now I have needed to call them with and issue. They answer the phone within a minute of dialling and have always phoned me back when they said they would. They have swiftly and efficiently solved the problem on both occasions. They are very polite, keep accurate records. They listen carefully and act honestly and reliably without fob-offs, misdirection or bull, explaining the reasoning behind their actions and instructions and admit it if the problem is down to themselves.
I am a very happy customer.
- Location
-
- Location
- Cheshire
- Reviewing
- Direct Save
- Date
- 2018-03-27
- Comments
-
Absolutely outstanding service I have been Directsave for a 8 years and the service from them is flawless.
- Location
-
- Location
- Chester
- Reviewing
- Direct Save
- Date
- 2023-05-13
- Comments
-
Was ok a few years ago but very poor for the past six months. So slow that it's unusable, cuts out all the time.
Very difficult and outright rude now that, out of contact, I'm changing providers. Charged me a fee because I'm moving with less than 28 days' notice too. I'd avoid them.
- Location
-
- Location
- chester
- Reviewing
- Direct Save
- Date
- 2016-03-21
- Comments
-
Cheap but reliable changed address with no problem at all 2 months ago. No need to reconfigure the router with the new line. Speed 5-7 mbit. upload under 0.9.
- Location
-
- Location
- Chorley
- Reviewing
- Direct Save
- Date
- 2016-12-06
- Comments
-
Direct Save got their billing wrong throughout the term of the contract then they deducted more than £300 from our account via Direct Debit even though the amount was in dispute. They said they would refund it but they didn't. We are now awaiting the end of the 8 week period before going to the ombudsman
- Location
-
- Location
- Clacton-On-Sea
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Excellent budget broadband service, just wish the basic broadband in this country was a little faster at times, however I have no issues watching internet tv services threw it.
- Location
-
- Location
- Claton on sea
- Reviewing
- Direct Save
- Date
- 2021-01-14
- Comments
-
Waste of time have no phone or broadband nowand have to pay to get phone line back so cancelled
- Location
-
- Location
- Cleethorpes
- Reviewing
- Direct Save
- Date
- 2019-11-21
- Comments
-
Had no problems with anything since switching from bt,four years we have been with you.
- Location
-
- Location
- Coalville
- Reviewing
- Direct Save
- Date
- 2015-11-20
- Comments
-
I thought I was completely satisfied and happy with direct save until today when I found out there is a limit of 1500 minutes per month I was shocked that is only 48 mins a day I can use that on 1 call,I am home all day and make a lot of calls to friends and family.After speaking to a customer adviser who was very sympathetic and polite, I have now got to watch my minutes until my contract runs out as I have only been with them for a couple of months and paid my line rental upfront for 12 months, I have got a long wait before I can leave them,unless they come up with a better deal before then.SUCH A SHAME.They charge 14p connection and 7p per minute over the 1500 limit,SCANDALOUS!!!!!!!!!!!
- Location
-
- Location
- Cockermouth
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
-
keep losing the internet connection
- Location
-
- Location
- colchester
- Reviewing
- Direct Save
- Date
- 2017-10-19
- Comments
-
I hated the experience with this provider and hope I never come across such company again. Can't believe a company like this could still operate in 2017 UK. Charged £196.57 for nothing and then refused to refund me that money. Very dishonest. Stay away from this company.
- Location
-
- Location
- Colchester
- Reviewing
- Direct Save
- Date
- 2019-12-11
- Comments
-
Ok in terms of speed.Horrible experience with customer care.Very irritating explaining same thing to again and again to technical support.Barring one expert in technical support ,all others irritated me.Also termination team will go to any length ( on negative side) to keep the customer.One of them even used threatening terms which is not acceptable.Keep increasing their price and not very competitive in terms of pricing with new service providers.Almost went on to complain OfCom about their conduct and handling of the complaint.
- Location
-
- Location
- Connah's Quay, Flintshire
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
-
Excellent, very happy with the service,had no problems.
- Location
-
- Location
- Corby
- Reviewing
- Direct Save
- Date
- 2014-12-02
- Comments
-
Decided to swap from see the light as a lot cheaper. Spoke to a young lady who was lovely said I would think about it and call her back. Did as said and was told (rather hurriedly in hindsight)ok and it would change on the 2nd December. Cancelled my previous provider for the 2nd December, received the agreement - it was wrong and that was changed. 2nd of December was fast approaching - no contact or modem etc. Called to be told by an incredibly rude chap that basically hard luck only date they could do it was 5th December. Incredibly condescending and the rudest person I have had the pleasure of talking to in a long time. Called again to be told the same but in a less rude (still rude though) manner. Cancelled there and then. Avoid this one.
- Location
-
- Location
- County antrim
- Reviewing
- Direct Save
- Date
- 2018-02-02
- Comments
-
Please read some reviews before taking a contract. We didn't and we conveniently went active on final day of our "cooling off period" to find our broadband was between 1& 3 mb. Their only advice was to go fibre optic. This made no sense money wise but they where only interested in charging £360.00 if we broke our contract. An absolutely useless lot, not even sure if they are a real company but please AVOID!!!
- Location
-
- Location
- Coventry
- Reviewing
- Direct Save
- Date
- 2016-08-04
- Comments
-
This is an amazing provider it offers a fantastic price for broadband. I have not noticed any difference between directsave and BT for broadband reliability. I only need broadband for basic requirements but it suits my needs.
- Location
-
- Location
- Coventry
- Reviewing
- Direct Save
- Date
- 2020-10-11
- Comments
-
As all others saying, they keep charging me about the services I cancelled on their web site. The custom service told me that I have to tell them by phone which makes the website totally a trap. I insist that they should be responsible for the bill and the customer service start threatens me that they will charge me for another £20 as I should inform them 28 days before I want to quit. I do not want to waste time arguing with them so I still paid the bill. This is indeed an unpleasure experience.
- Location
-
- Location
- Coventry
- Reviewing
- Direct Save
- Date
- 2020-07-27
- Comments
-
I have cancelled my direct debit due to the fact I have tried to talk to someone about my contact only to be cut off every time. I have been unable to talk to someone and I've had enough of there service its bloody rubbish.
- Location
-
- Location
- Coventry
- Reviewing
- Direct Save
- Date
- 2017-05-10
- Comments
-
I have no idea why this company is still allowed to trade... Never get a bill for the amount the contract is for, extra charges added on, charged for minutes on landline despite paying for free minutes, is this company a prank on society or something? No one wants to talk to you, they send you rubbish hardware that constantly disconnects.
For a broker they are terrible.. People need to know they are not actually a provider, they just sign you up with Vodafone (i found this out later) and sell you a £25 a month contract for £35, and more... In the end i had to leave and go directly to vodafone as they were not the problem. I'm still receiving threatening letters, but i refuse to pay it. Wasnt fit for purpose.
Avoid if you don't like rogue salesmen..God help the pensioners these people have savaged financially..
- Location
-
- Location
- Cromer Norfolk
- Reviewing
- Direct Save
- Date
- 2015-07-22
- Comments
-
I have been a BT customer and found out that there customer service is rubbish .I then went with Direct Save .I found there service far superior to any I have had in the past . They are very understanding and the internet I get is extremely reliable .I have recommended others to use Direct Save and found that they all so agree it is a wonderful service that they provide .TOP MARKS DIRECT SAVE
- Location
-
- Location
- croydon
- Reviewing
- Direct Save
- Date
- 2015-08-17
- Comments
-
Direct Save Telecom is a great company with the cheapest line rental in the uk. I have never had any prblems with my broadband and i have been with them over 2 years. The ammount of money of i have saved in the past 2 years has allowed me to DO SO MUCH THINGS I wish i had become a DST customer years ago. There staff are very friendly and helpful along with there great customer service team. I would also like to commend one member of staff by the name of Rosie who went above and beyond to help me....Thank you DST
- Location
-
- Location
- Croydon
- Reviewing
- Direct Save
- Date
- 2019-07-07
- Comments
-
Went without internet for 3 weeks, worst customer service, sent 10+ unanswered emails to their customer services email, extremely long wait times when trying to call them: 40 minutes - an hour.
Have been "put on hold" twice and then been hung up on because they have not known the answer to simple questions about my account.
Company does not call you back or update you.
The only plus is that once the engineer was eventually sent out, my internet is working. But it was an pain to get set up, and continues to be a pain after trying to confirm my refund and being hung up on...
- Location
-
- Location
- Croydon
- Reviewing
- Direct Save
- Date
- 2020-05-15
- Comments
-
I've paid this Company over £200 for nothing,except excuses, hours of hanging on the phone and talking to me as if I was an idiot. I feel I've been mugged. Avoid like the plague.
- Location
-
- Location
- Crystal Palace
- Reviewing
- Direct Save
- Date
- 2017-03-21
- Comments
-
Appalling service from DST. Internet not working for a month now! And logged 3 calls with no call back from an engineer. Rude and arrogant customer service ... one of which disconnected the call when she heard my frustrations!
Pity I've only just read all the terrible reviews about DST as I would have never signed up in the first place.
- Location
-
- Location
- Cumbria
- Reviewing
- Direct Save
- Date
- 2014-05-05
- Comments
-
Been with them for over a year now, completely satisfied. Never had any problems. When i have had to contact Customer Services they have always been 100% polite and helpful. Would definately recommend them.
- Location
-
- Location
- Cumbria
- Reviewing
- Direct Save
- Date
- 2022-06-09
- Comments
-
Not a customer yet, but I am trying to cancel my application. They have billed me for a telephone service that I didn’t know I had. I wanted to keep my existing number but they seem to have given me a new one. They have charged me for paper billing but have never sent a paper bill. Telephone support just cut the call short. Trying again before complaining to the Ombudsman.
- Location
-
- Location
- DA1 5UG
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Horrible. They collect your money and deliver you the worst service ever. Stay away.
- Location
-
- Location
- Dalnabrec
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Having recieved 4-5 hubs in the first 12 months, had an unanounced increas in my broadband price I am not at all imprest with the service
- Location
-
- Location
- Darlington
- Reviewing
- Direct Save
- Date
- 2018-07-30
- Comments
-
I pay for a fairly basic package which meets all my needs. Being able to speak to a real person in the UK is one of the reasons I've stuck with Direct Save; when I've had problems they've usually been good at sorting them out. Moving house has caused some problems, but this seems pretty general and they've been better than many I've heard about.
- Location
-
- Location
- Darwen
- Reviewing
- Direct Save
- Date
- 2017-01-14
- Comments
-
Do not use this company. I have been with them for 18 months. They are trying to charge me £ 130 for engineer. Told me to buy my own router.... Still doesn't work. They are terrible, we still have no wifi!!! 18months later DO NoT USEever!!!!
- Location
-
- Location
- Darwen
- Reviewing
- Direct Save
- Date
- 2016-03-11
- Comments
-
Absolutely shocking service, DO NOT USe direct Save! I joined them because I thought I was getting a good deL. turns out my router has never worked from day one and they want ME to pay for the engineer when there are no faults on my end. The man I spoke to FOUR times was so rude, has a French accent, very hard to understand was mocking me over the phone saying I said I wouldn't take the panel off because I'm a woman! What on earth? I did everything they have said and I'm still not receiving any wifi! I've complained to them time after time, and still have not got a response or received any wifi! I repeat DO NOT USe ever!!!
- Location
-
- Location
- DERBY
- Reviewing
- Direct Save
- Date
- 2019-07-06
- Comments
-
only provide broadband no tv
they do not allow you to change provider
as they don't allow access for other providers to check exchange speed
don't inform you when your 12 months are up
- Location
-
- Location
- Derby
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
I had a price increase on my account of which i knew nothing about. I contacted direct save was told i was now on a variable contract so i said can it be looked at to be fixed so I know how much it is each month and i am still awaiting a reponse. Not impressed.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Direct Save are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Direct Save.