3,590 Customer Reviews over 90 pages
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- Location
- Cornwall
- Reviewing
- BT
- Date
- 2019-08-07
- Comments
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Absolutely abysmal service and threats for BT
Have been with BT for may years was out of contract and looked around and found I was paying about twice as much with BT as I could get with other providers. Contacted BT and asked if they could give me a better deal which they said they could they offered a couple of pounds off not the £35 need to be competitive. Asked for a PAC code but due to technical problems they could not give one. This went on for a couple of weeks but eventual got my PAC code and left B. They did however finally offer me a deal which was £1.00 more expensive than the company I transferred to. But there was no way I was going to stay with them after the way I had been treated. Was sent a final bill which I paid and have now spent a further month receiving threatening emails from BT. Saying they would be sending round the bailiffs and destroying my credit rating if I did not pay. This despite me having raised a complaint with them. Absolutely abysmal service will never ever go back to them.
- Location
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- Location
- Leicestershire
- Reviewing
- BT
- Date
- 2019-03-16
- Comments
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Wishing is read some reviews before changing my broadband provider. My change was supposed to happen yesterday. I had an email the day before from BT saying this could take upto 11.50pm and they would contact me once the service was available. Still not working when I went to bed last night. This morning my old talk talk broadband is no longer working quite rightly, no message from BT, still no BT internet my computer gave me a number to call BT which I did, told the phone system what the problem was and my phone number..... waited......'we're sorry or offices are now closed" so thru didn't think to have that message at the start of the call then
- Location
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- Location
- Worcester
- Reviewing
- BT
- Date
- 2014-09-28
- Location
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- Location
- Nuneaton
- Reviewing
- BT
- Date
- 2019-06-23
- Comments
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Absolutely terrible provider. Have run tests over 30 days and I have not received above 33mb but pay for 64mb. 1 minute it is fine and the next it will slow down to below 1mb at times. I 100% will be contacting the ombudsman to have the contract contested.
- Location
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- Location
- United Kingdom
- Reviewing
- BT
- Date
- 2017-09-27
- Comments
-
Much like the many reviews on here - Abysmal service.
The broadband has stopped working at my house. I've spoken to BT 12 times in the last week and they still haven't been able to resolve my issue.
Been told the Hub is broke and I should buy a new one. (Their words! they wouldn't send me a new one due to contract issues even though been a customer for over 10 years). The new one I bought didn't work. Rung them again. Was told it has nothing to do with the hub and it's an issue in the household. Will send an engineer on Tuesday. I booked a day off work. The next day I was told it was not internal but an external issue. They sent the engineer and Proclaimed it was fixed. It clearly wasn't. Rang again. On hold for 45 minutes. Cut off. Rang again. Was promised a call back. No call back. Rang again. They told me it should be working. No. Rang again. Cut off. Rang again. Told me it was an internal issue! Said they couldn't send an engineer out til next week.......I give up.
Would be quicker to train as an engineer and fix it myself.
- Location
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- Location
- Creed
- Reviewing
- BT
- Date
- 2017-11-23
- Comments
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I have been with BT for a number of years now and although the actual service is ok, the customer service is shocking. When it’s all working well it’s great. But when it’s not and you’re forced to call them, then you get passed from pillar to post and the fault or issue is seldom sorted. Common phrase of theirs is “the system won’t let me” So annoying. Also, the packages for existing customers is poor. You may as well cancel and come back as a new customer for any sort of deal.
- Location
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- Location
- Redhill
- Reviewing
- BT
- Date
- 2016-10-25
- Comments
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I can only agree with all of the criticisms of the total service offered by BT. Unresponsive call centres, poor substandard infrastructure, unsophisticated equipment, poor selection of television channels and worst of all a broadband service which is an embarassment. Slow clunky - download speeds of a snail. Glad to have moved away to another supplier and would recommend potential new customers to have nothing to do with this poor company. The are only hanging on because of their BT sport package, the rest of the service is substandard and a joke (but not a joke if you have a contract with them).
- Location
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- Location
- Burnley
- Reviewing
- BT
- Date
- 2021-03-30
- Comments
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Had broadband with ee/orange for 10yrs+ never had an issue, at contract renewal Feb 20 advised by ee that it was switching to improved BT router .....13 months later, 12+ engineer visits last year, 9 visits this year (2 last week) broadband keeps dropping connection and running at half minimum speed guarantee on a good day...dropped connection 12 times in last hour, spoke to them again tonight, another engineer due in 2 days. Stayfast guarantee is useless, they reset it after every engineers visit so they never have to credit you....Customer Service people are good just a pity the service is so appallingly bad....internet has dropped connection twice whilst typing this review....BT...Bleeding Trouble !!
- Location
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- Location
- Surrey
- Reviewing
- BT
- Date
- 2015-08-26
- Comments
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BT Customer Service- a communications firm where the left hand would have to put you on hold for 23 minutes while it finds out if it has the authorisation to confirm there is a right hand.
- Location
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- Location
- Ayr
- Reviewing
- BT
- Date
- 2018-11-23
- Comments
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Worst experience of my whole business career. I don’t want to go into deatil as I simply don’t want to waste anymore time. Ended up costing my company thousands. Find another supplier for business phone and broadband.
- Location
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- Location
- Rochdale
- Reviewing
- BT
- Date
- 2015-02-11
- Comments
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Our community group as been with BT for 5 years now, and have recently just upgraded to 38Mb fibre.
On the old ADSL, we had a wireless speed of 18Mb and now have a wireless speed of 36Mb on fibre.
The only contact I have had with them, was when we phoned to upgrade. Dealt with sincere courtesy and everything which was promised was promised. The engineer turned up this week between the promised times and within 30 minutes we were upgraded.
I do not know what they are like when you have problems, as we have not (touch wood) had any with them.
Over our 5 years experience, I can recommend.
- Location
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- Location
- Rotherham
- Reviewing
- BT
- Date
- 2023-08-28
- Comments
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Absolutely Shocking… never offered me the price promise as an existing customer. They tried to charge me double what a new customer would be charged so I wanted to leave and use Sky. They then offered me a deal and left my order pending. I have been without internet or a landline for a week now. You ring up and speak to different people and get absolutely no where.
Shame on you for a disgusting service and still got no further. They offered me a £10 credit which is a laugh…
- Location
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- Location
- NG33 5GA
- Reviewing
- BT
- Date
- 2022-09-03
- Comments
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Been without BT broadband for over 1 week now. In the interim period, BT had not recorded an engineering report until I contacted them today. Despite My BT app showing ‘issue resolved’ - far from it. Now told engineer will be out on Monday to investigate - total time will have been 10 days. Absolute shoddy service
- Location
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- Location
- W Midlands
- Reviewing
- BT
- Date
- 2022-09-06
- Comments
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So, this is my 2nd BT Review in 3 days. After having been told by BT on Friday that I had been listed as a ‘priority’ and my line would be restored on Monday - nothing, no update, just BT silence. This is now the 3rd occasion we have been told we are a priority since we lost network 11 days ago. So, I am expecting BT to respond to this by saying visit their FB or Twitter link and they will help. I did this Friday about 1700 hrs - at approx 2300 hrs we had got to the stage of some BT geezer asking what colour was my hub showing - he might as well of asked what colour the missus knickers were that day because their is no intent from BT to resolve customer complaints. All I want is my line restored after 11 days of total inactivity. Avoid BT at all costs and don’t get sucked into their private DMs as they have no intent or expertise to resolve simple connectivity issues. There are more professional telecom companies out there
- Location
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- Location
- Nottingham (Zurich)
- Reviewing
- BT
- Date
- 2016-03-14
- Comments
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From the outset: I have *no* commercial connection with BT, and - as I live abroad - am not even a BT customer myself, but merely administer my ageing mother's UK account on her behalf. Reading the litany of dissatisfaction in the comments posted here, I really wonder if we are talking about the same company. Having extricated my mother from the clutches of TalkTalk some years ago (now *there's* a company to steer clear of, if ever there was one), I switched her to BT and have been more than happy ever since. Sure, there are some niggles (like the so-called "International Freedom" chargeable add-on which is actually capped at 600 minutes per month and so should be re-named accordingly), but by and large we have no cause for complaint. The phone lets us make and receive calls when we need to; the broadband (which I use when I'm staying with her) is fast, reliable and reasonably priced, with no usage limit; and the bills add up as they should. When we need to contact support staff, e.g. to renew or modify my mother's contract, we find them helpful and efficient. Which, incidentally, is more than I can say for many a vastly more expensive media / telecoms company over here in Switzerland. So why not give BT a break, folks?
- Location
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- Location
- Cornwall
- Reviewing
- BT
- Date
- 2017-10-26
- Comments
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Just finished 4 phone call to Bt - they claim broadband is working okay but I'm having to use 4g to post this
- Location
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- Location
- Staffordshire
- Reviewing
- BT
- Date
- 2022-04-27
- Comments
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My BT Broadband Started Off £27.99 pcm But BEWARE.. BT increase Your Bill VERY QUICKLY and Without informing You...My Bill has increased Without BT informing Me of This Change They've just Took it Out ...I Rang to Complain and i felt my Complaint Went On Deaf ears Was given no Apology No Offer of goodwill to keep its Customers Nothing Considering a Complaint Was made and a Unhappy customer which alot other provider's do..Also Customer service staff are Not very unhelpful Not very Compassionate & talk to You like There reading from a Police book.. You may as Well talk to a Brick Wall.. I Feel BT are just Takers who don't care about Customers And they need To improve there Customer service Staff & Care about there Customers More ...
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2014-11-28
- Comments
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I have been on BT Broadband since 2001. They are now the worst I have had since broadband started. Today email is down when email is up you have 15 minutes before it times out and you have to re log on. I asked the help desk somewhere in England and they said that's it that's how it is going to be. At my job we are going to drop BT that includes phone lines. I am sure they left Yahoo to save money big mistake. I would have paid more to stay in it
- Location
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- Location
- Conwy
- Reviewing
- BT
- Date
- 2017-05-02
- Comments
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Poor in all areas.
BT don't make it easy to get support - all well and good having internet help but when the internet is at fault it's pointless. A telephone appointment made for 6pm saw me rush home to be here - none came and eventually I gave up waiting and at 7. 20 pm I went outside to do some jobs . They called at 7.30 pm and didn't try again and didn't leave a message. I missed them by 3 minutes. Not impressed.
- Location
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- Location
- Sileby
- Reviewing
- BT
- Date
- 2015-11-03
- Comments
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I was quite pleased with BT but there prices kept going up and up so I decided to leave them I received a letter which I found threading and because I am coming out my contract a bit before it ends the are going to charge me over £70 which I find exorbitant as being a pensioner that's a lot of money these companies have you over a barrel so be careful who you sign up with BT are not as good as you think they don't care about old customers.
- Location
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- Location
- Leytonstone
- Reviewing
- BT
- Date
- 2015-01-26
- Comments
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Welcome to the JOKE LAND of BT Business Total Broadband. So here and there you get some issues, sometimes for couple days, sometimes for weeks. Does anybody cares that you running your business online?Nope BT don't give a slip. Do you get compensation or something if you internet isn't properly working for two weeks? NOPE. Does anybody call to see if it's working now, after all you paying for the service? NOPE...So time passes and I receive phone call for renewal, they offering £2 discount and the bill would be £44.00 a month. Really? I been customer for more than 5 Years and I get £2?lol OKEY..I say I will shop around and ask if they could call me tomorrow, they don't sound too happy, plus now they tell me that I should call them back. Really is that how you treat your customers? So I found deal with Talk Talk who offers me same deal for £25.00. So today I get letter from BT saying I will need to pay £53.61 for stopping contract early. HOLD ON..it was just last week I spoke with them regarding renewal. So I call them..Now they telling me I have two different contracts, one for broadband and one for phone line..???but I never asked for two contracts. Yes but for broadband to work you need phone line. So how come they on two different contracts?Cos they two different services...Am confused. So broadband can't work without phone line but they on two different contracts even that broadband can't work without phone line. So wouldn't it be a common sense to put what is needed for broadband to work on one contract?ITS LIKE YOU SELLING A PERFECTLY RUNNING HORSE BUT WITHOUT LEGS which you need to buy separately. Plus because I didn't know that phone line was renewed somehow till October 2015 now I need to pay £53.61. My opinion is: BT DONT CARE about you or your business all BT WANTS is you MONEY.
- Location
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- Location
- Wheldrake
- Reviewing
- BT
- Date
- 2015-12-19
- Comments
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Paying for 30mbps. Delivering less than 5. Insist my speed is fine. Whole village having same problem. Still not listening. Unbelievably bad
- Location
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- Location
- London, UK
- Reviewing
- BT
- Date
- 2020-06-04
- Comments
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DO NOT SIGN ANY CONTRACT WITH BT! Sorry for the capital letters but I really cant emphasize this enough. I signed an 18-month contract with BT. The broadband speeds were incredibly slow (less than 1mbps) to the point where I couldn't event open emails. BT were unable to fix the problem but flatly refused to free me from my contract. I consequently had to get my broadband from another provider (Hyperoptic) while continuing to pay BT every month for their useless internet...so two monthly broadband bills! The BT staff are extremely unpleasant too. Since their service is so poor I suspect they are unable to retain customers based on quality, so instead focus on making leaving contracts as difficult and time-consuming as possible. Their website is a perfect example of this. Avoid at all costs!
- Location
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- Location
- Cheshire
- Reviewing
- BT
- Date
- 2015-12-16
- Location
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- Location
- Tiverton
- Reviewing
- BT
- Date
- 2017-04-13
- Location
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- Location
- North London
- Reviewing
- BT
- Date
- 2016-10-18
- Comments
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Do not buy the SMARThub. The internet continuously drops out. BT do not care though they know about the design flaw. There is just a lot of faffing around on the phone that goes nowhere. The absolute WORST idea of customer service ever. I need a refund, so does everyone who bought this flawed product.
- Location
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- Location
- North Wiltshire
- Reviewing
- BT
- Date
- 2016-03-12
- Comments
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Best advice. DON'T even consider using BT. Words fail me to even attempt summing up the complete lack of Customer Service and product service. The only department that seems to function is the Accounts. They have a brilliant ability to rob their Customers
- Location
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- Location
- Reading
- Reviewing
- BT
- Date
- 2014-10-08
- Comments
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I changed to BT broadband & anytime calls worst mistake ever my broadband is that slow it drives you mad l have called BT many times got through to India every time they are rude & can't help you at all, the only time l got through to the UK was when l said l was leaving BT which l can't do as l am in a 18 month contract when l explained my broadband was slow l was told if l wanted it any faster to change to fibre optic my reply was at your price l can't afford it plus l want you to sort out my broadband that l am paying for l then got told where l live the broadband is slow which l no is not true l called BT before l changed and was told l would get a good speed, so now l am stuck with BT until Xmas 2015 and can't do a thing about it. I have sent them emails but they just don't reply. SO BEWARE WORST COMPANY EVER
- Location
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- Location
- Caister-on-Sea
- Reviewing
- BT
- Date
- 2019-04-25
- Comments
-
I agreed a broadband deal on line. They cancelled my phone and broadband with sky on my behalf. They sent me several emails stating a date when my router would arrive and the date when my broadband be started. The day came I set it all up and I had no phone or broadband. I waited up till midnight when they said it may take till. Still no broadband. The next day I went to work when I came home still no phone line or broadband. I phoned and after waiting for 15 minutes for them to answer the phone was told that there wasn’t a portal for them to connect us to so the order had been cancelled yet no one had contacted me. I was told that I would have to wait 24 hours then ring back again to re order. So I did just that to be told on this occasion that I could only have the copper connection and had to go on a waiting list for the fibre connection and there was no time frame. I had to wait for someone to cancel theirs and then take my place in the queue. Also that I could not have my google home as agreed on my previous deal as it wasn’t on this copper one. Maybe when I finally got onto the fibre they would see what they could do. I can’t believe that a big company like BT couldn’t still give me the gift as some sort of compensation for all the inconvenience That was caused by them. I am absolutely disgusted by them. Do not go with them their deals are a scam as they don’t know until the date of connection if there’s an available portal. All to late as your previous supplier will have been cancelled.
- Location
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- Location
- Rugby
- Reviewing
- BT
- Date
- 2015-05-30
- Comments
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We have BT Infinity. The time it takes to load is very disappointing. The adverts on the BT homepage cause problems as they take ages to load but we cannot choose not to have them. Also BT charges top whack to its faithful customers while giving new customers special rates.
- Location
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- Location
- AL5
- Reviewing
- BT
- Date
- 2021-06-07
- Comments
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WHAT AN AWFUL AWFUL SERVICE. A BT engineer came to our house a week ago to set up the internet and left without connecting us for some line problem. He gave us no idea on when it would be resolved. Endless calls with BT to organise for another engineer to come today and they didn't show up. I thought it was an essential service what they provide????
- Location
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- Location
- Hove East Sussex
- Reviewing
- BT
- Date
- 2022-12-22
- Comments
-
Over two months trying to get connected.
2 engineers 2 site visits and still no services.
Spent hours on the phone to customer services transferred for one to another.
Absolutely useless
- Location
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- Location
- Oxford
- Reviewing
- BT
- Date
- 2015-11-27
- Comments
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THE most stressful set up you can possibly imagine. Beyond AWFUL set up service, Talktalk were angels in comparison to trying with BT. I paid for broadband, was told a date, hear nothing and there is no way of contacting them without spending an hour on hold after which you'll be sent to an overseas call centre. Had to call multiple times to ensure start then had the date postponed! Then received a letter saying credit control had tried to contact me (no they hadn't). Company is completely out of control, wish I'd read feedback and AVOIDED.
- Location
-
- Location
- Birmingham
- Reviewing
- BT
- Date
- 2015-03-28
- Comments
-
the worst broadband ever
advisers not trained to help just to hold you on the phone for over an hour to download crappy help tools and your issue is never resolved the way it should be. when my contract is finish i will be looking for another provider.
For your sake never sign a contract with them
- Location
-
- Location
- Coventry
- Reviewing
- BT
- Date
- 2016-10-20
- Comments
-
BT is THE worst broadband and wifi provider. We were without broadband and wifi for 3 and a half weeks and were on the phone to be for hours because we couldn't get through and we'd be put on hold for up to 2 hours every time. BT would happily quickly get in touch when they hadn't received payment even though we hadn't got anything received any broadband or wifi within this time. It has been the WORST customer service my family has ever received. I would not recommend BT to anyone, 100% going back to sky we had no problems with them.
- Location
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- Location
- Ardrossan
- Reviewing
- BT
- Date
- 2015-06-19
- Comments
-
Very patchy customer service. If you fall into the right category, it's not too bad, but if it's a bit complicated, then you've got no chance. For a communications company they're very difficult to get in touch with.
- Location
-
- Location
- Banstead
- Reviewing
- BT
- Date
- 2017-03-22
- Comments
-
Absolutely awful!!!! Don't go there...,poor customer service...
Stick with sky or virgin, even talk talk beats BT
- Location
-
- Location
- Surrey
- Reviewing
- BT
- Date
- 2016-01-18
- Comments
-
Signed up to BT 17 Mbps
Got 0.5! i.e. 97% less mbps than we signed up for.
We called to ask BT for help….they said they would “call us back” they never did.
We asked to cancel our contract (Note receiving only 3% of the Mbps meant they were not providing use a service fit for purpose)
BT said it would cost £140 to get out of their contract.
As we have 90 days left in the contract we offered to pay to the end of contract and that we were giving advanced notice of termination. BT said only when your contract has 30 days can you give advanced notice (not 90 days, not 29 days not 31 days….1 day in the year that you can cancel)
- Location
-
- Location
- Swinton
- Reviewing
- BT
- Date
- 2018-04-07
- Comments
-
Rang bt to request name change was informed or cas kr be changed due to having a credit check in that name. I can change my name with passport office mortgage and bank among many other credit accounts I hold. BT need to be more sympathetic and understanding and respect and individuals wish. Imagine shocking circumstances had occurred to that person and they cannot bear to see that name shame on your outdated and harsh service
- Location
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- Location
- Adlington
- Reviewing
- BT
- Date
- 2014-03-09
- Comments
-
Horrendous"service". No broadband for 2 weeks. Constant phone calls to try and get it sorted. Promises of "some one will call you back". Believe me - that never happens. Been on now for 3 days and told Im going to exceed my allowance. Worst decision I ever made to move to BT. DON'T BE TEMPTED. JUST DON'T DO IT!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.