3,590 Customer Reviews over 90 pages
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- Location
- Reading
- Reviewing
- BT
- Date
- 2023-03-21
- Comments
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I've been on BT fibre (to the cabinet) for nearly 4 years. The download and upload speeds have been as advertised, pretty fast. Reliability has been very good with very few glitches.
The only thing that bugs me is that they don't let you have a fixed IP address.
- Location
-
- Location
- Sutton
- Reviewing
- BT
- Date
- 2014-10-20
- Comments
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BT is great. I keep finding my self coming back to BT over and over again. The Indian call centres are lousy however, the actual internet service they provide is absolutely top notch and I have never had my connection go offline EVER. The English call centers however, are good (if you every manage to get through to them).
- Location
-
- Location
- Fife
- Reviewing
- BT
- Date
- 2016-08-25
- Comments
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We have had BT for many years. Poor broadband service initially was eventually fixed when they found the problem lay not in our home but in their exchange! Have had consistent 11Mb service with no dropping for years. Now considering moving to fibre but not sure it is worth it or that we will get a better service than now!
- Location
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- Location
- Eaton Socon ST NEOTS Cambs
- Reviewing
- BT
- Date
- 2009-09-08
- Comments
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SKY was very slow and timed out regularly and particularly in on-line auctions. This resulted in not being able to bid and losing items by the time of re-setting back. SKY also sometimes completely disappeared just leaving LAN connections and no (Big Computer Icon)Internet Connection. I joked when leaving SKY I could 'RUN FASTER' :-) The upgrade they gave me for an extra five pounds a month was no better. I did give them a chance but nothing changed. To-day I received and setup the BT hub package I ordered.It was effortless,in fact all I did was connect the wiring(ADSL Filter,Phone Wire and LAN wire). It is so fast 100% faster than SKY nearly 6mb to SKY's 3-4mb. I'm glad I switched to BT, a better service for less.
- Location
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- Location
- Southampton
- Reviewing
- BT
- Date
- 2018-12-28
- Comments
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BT have just upgraded my broadband, during the upgrade there was an accidental break in service. I reported this at about 1700 on 27 December. A smart engineer arrived at 1100 on 28 December and tracked the fault back from the house to the cabinet, including checking the incoming wiring. All was fixed by 1230. First rate service. I also ended up with a SIM card that I didn't need, this was cancelled with a minimum of fuss. Thank you BT
- Location
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- Location
- Bristol
- Reviewing
- BT
- Date
- 2021-06-07
- Comments
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Can't fault the service. Was due initially to have the broadband connect 4 weeks after purchase however after the first visit in week one Open Reach could not locate the 'in' to my property and decided that some ground work would need to be done (digging up a bit of path). This pushed my go live date back by a further 4 weeks which would leave me without a connection for 4 weeks as I'd terminated my contract with Virgin. Spoke with BT who immediately dispatched a 4G router to cover the down time. Following week Open Reach dug up the path and did the necessary ground work - spoke with BT again who then brought forward my go live date to the original agreed date. Excellent service all round.
- Location
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- Location
- Co Antrim
- Reviewing
- BT
- Date
- 2015-06-29
- Comments
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My broadband speed was really poor but when I reported this to BT they sent out an engineer within 2 days and fixed the problem. This was only a few days ago and so I cant really comment on the long term but so far so good. Their customer service was excellent.
- Location
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- Location
- St Austell
- Reviewing
- BT
- Date
- 2014-11-20
- Comments
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I had infinity installed last week in my new house and it was completely unreliable.
On Monday I called them expecting to be on hold for hours, passed from person to person, etc.
I got straight through to a foreign call center. Here we go I thought.
How wrong I was. The guy was very efficient and actually listened to what I said. After he had performed a few tests his end he agreed there was a fault and escalated my case. He told me an engineer would go and check the main box and I would get a call back on Wednesday evening.
Again I was skeptical.
Anyway, on the Monday evening my broadband was completely down for an hour or so. Where they really fixing it this fast?
By Tuesday it was working much better and on the Wednesday evening, as promised, I got a call from the same call center guy asking how my service was now.
I said it seems much better. He said he would keep the case open anyway to make sure and send me a text. If I have any further problems he said to just reply to the text and BT will call me back within two hours.
I'm a little astounded. This was great service. Quick, efficient and simple.
I'm the first to give out bad reviews to companies that deliver bad service so thought I should post about how good this service was.
Well done BT.
- Location
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- Location
- East Anglia
- Reviewing
- BT
- Date
- 2015-03-04
- Comments
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Been with BT for three years now, always there when I need it, not let me down yet.
Downside:- Very expensive and overpriced.
- Location
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- Location
- Stockport
- Reviewing
- BT
- Date
- 2021-03-25
- Comments
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Hi BT team today I felt that I had to write a review on your wonderful BT team. I have been through to 3 departments today: BT TV accounts, BT Billing, BT TV reception & each person i spoke to was understanding, helpful & patient. Sunny in Doncaster a special thanks to him he is such a nice young man. He explained
everything in full, not rushed & there was a favourable outcome. Outstanding customer service. Unfortunately I have forgotten the names of the 2 ladies who dealt with my next queries but they were equally the same.
Many thanks from me a 75+ lady keep up the good work .
Irene Davies
- Location
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- Location
- Lancaster
- Reviewing
- BT
- Date
- 2012-05-01
- Comments
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With the introduction of BT Infinity 2, I was given an estimate of 57Mbs download and 20Mbs upload. I am consistently getting 70+Mbs down and 14 - 17.5Mbs up. Very pleased with the sevice. Line profile did vary by 20% in first 3-4 days but has now stabilised at 77Mbs+
- Location
-
- Location
- Manchester
- Reviewing
- BT
- Date
- 2018-09-19
- Comments
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not sure why there are so many negative reviews; we have had BT broadband/phone for 11 months now; never had any problems, fast speed (usually around 50 MBps - as 'promised') reliable landline - only reason we're (probably) going to change is that the initial 12 months discount expires... and now things get really expensive :(
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2021-07-06
- Comments
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Customer service was excellent - I was served by someone names Sebastian, really helped me in ensuring my internet was fixed and polite too
- Location
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- Location
- West Sussex
- Reviewing
- BT
- Date
- 2014-11-29
- Comments
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I have BT's best for around here, 80 mbps. I'm lucky to be very near the cabinet and I actually get close to that speed, 74 to be picky. I did however have some problems in the months following it's installation, with speed. It would drop by 50% or more every 3-4 days and required a reset of the router to fix it.I noticed that it never dropped below that speed. I got fed up and suspected that BT were taking the Michael; charging me for 80 and supplying 35. Let's face it most people wouldn't notice! I complained about this and got a phone call telling me the line was fine and the problem was "static electricity build up on the router" and that I would have to continue to do a reset when speed dropped. What sort of modern equipment would be susceptible to that? I guess he was reading from a crib sheet. HOWEVER since my complaint a strange thing has happened. Not once since, and it's more than 6 weeks now, has the speed dropped. Not once! Static build up my derriere!
- Location
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- Location
- Heelands
- Reviewing
- BT
- Date
- 2017-10-22
- Comments
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Excellent download speed on average of 45.5Mb. Upload of 13.6Mb. Occasionally wavers but on the whole a good service. Its worth paying for a better service if you want faster speeds.
- Location
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- Location
- Hereford
- Reviewing
- BT
- Date
- 2016-06-02
- Comments
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I must be one of the lucky ones after reading such bad reviews. I've been with BT for a number of years and only had one problem when our phone line went dodgy. But overall, the speed isn't as fast as it could be, but it's okay. Customer service is pretty good. They have made the effort to call me back when I've been on the wrong shift. Broadband reliability is good too. No breakdowns. In fact when I switched to BT from Virgin and Virgin turned me off three weeks early, BT gave me 4000 minutes of free internet to tide me over until they connected me. Now that has to be good service.
- Location
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- Location
- north west
- Reviewing
- BT
- Date
- 2021-03-28
- Comments
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Very happy since switching from Virginmedia. Very flexible landline deal - I switched from a 700 free minutes on the landline to a second BT sim including 2GB data as wasn't using the landline allowance with a very efficient phone call.
Description:28/3/2021 - 0657 BEWARE OF VIRGIN MEDIA CONTRACT LOOPHOLES WHEN ENDING THEIR CONTRACT!
The fact that virgin media is exceptional in refusing to allow new providers to initate contract termination when transferring to a new landline/broadband provider is poor customer service. It is clearly just intended to grab a few more months subscription from customers who are unaware of this loophole but bound by a contract which is counter-intuitive and underhand. BT warn on their website that Virgin is pretty much unique in this - you did the same to me despite delaying porting of my landline over to BT 19/2/2021. Yet you refuse to acknowledge that this request was due to a transfer of phone and data service to a competitor and continue to bill me monthly until I called you after a wait, to spell this out with no understanding or concession from your off-shore call centre. I'm posting this feedback as widely as I can to warn other customers.
- Location
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- Location
- Hertfordshire
- Reviewing
- BT
- Date
- 2018-02-20
- Comments
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Have been with BT for about 12 years using their broadband and fibre services, packaged with a landline. The service has been very reliable and easy to set up. The one time we had problems, the router was replaced (for free) and immediately resolved the issue.
However, despite the service offering up to 40Mb, we're lucky to get 20 - good enough for what we need, but not as good as advertised, and not likely to be good enough moving forward with the increasing demand for bandwidth.
The price has also risen significantly recently - nearly a 30% rise over the last year. As a result, we're looking for a lower cost deal, either with BT or someone else. That's not reflective of their value over the length of our time with them, but of their current price and what we get for it.
- Location
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- Location
- Cambridge
- Reviewing
- BT
- Date
- 2014-02-23
- Comments
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I used to have Virgin Media (not my choice but landlords) and oh my god was that the worst. Not only is the speed god aweful but the reliability is a joke.
Switched to BT and i've had fast internet with very little downtime. Best thing is there is no fair-use policy like you do with virgin so I don't get throttled when I need to download something from steam.
- Location
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- Location
- Cambridgeshire
- Reviewing
- BT
- Date
- 2016-10-17
- Comments
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Switched to BT from Utility Warehouse using U Switch. All communication very good, emails from BT keeping me informed all along the way, equipment arrived when said it would, switch over happened on the day it should. All very good, nice and easy. Excellent Broadband.
- Location
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- Location
- Clowne, Chesterfield
- Reviewing
- BT
- Date
- 2023-01-22
- Comments
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The broadband has been 100% reliable. Fast connection for 2 years, no downtime pretty much. Pretty good. The downside has been I paid for an upgrade to BT sport and got a discount to the sport in return for starting 2 year package again. However....I asked before I signed up if I didn't proceed with the BT sport (there's always a 30 day cancellation period) if I could go back to my original contract, and they said on the phone, yes it would be reverted. I returned the sport, but they didn't revert it. They still added 6 months onto my contract (even though I wasn't getting the £7 sport discount) and just decided to give me a reduction of £2 to my broadband (which I never agreed to). This is pretty bad. So i called them...customer service said they'd change my contract back to original dates. I realised 3 months later, they didn't change anything. So I had to call them again and then they admitted they can't actually change it back to the orginal, so sent me an email saying I could leave at my original date, even though my contract says an extra 6 months i didn't agree to. So again: broadband speed etc - perfect, no issues. Just don't sign up for any upgrades to sport etc or any upgrades offered over the phone mid contract as they are shady and sign you up for deals you never agreed to.
- Location
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- Location
- Hambleton
- Reviewing
- BT
- Date
- 2021-02-22
- Comments
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No grounds for complaint at all. Fibre speeds are good (and consistent), reliability is excellent, and the BT Smart Hub is great.. Providing that you negotiate seriously at renewal time, the price stays competitive and removes any need to switch.
- Location
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- Location
- Wallsend
- Reviewing
- BT
- Date
- 2013-05-01
- Comments
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I was a bit disappointed with my speed at first but since I've changed my wireless adapter I've noticed a distinct difference and am now getting the speed I was promised.
- Location
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- Location
- Oakley
- Reviewing
- BT
- Date
- 2010-04-05
- Comments
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Beats Freeserve/orange hands down. Very easy and efficient change over.Much faster up and down loads.
- Location
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- Location
- BOURNE
- Reviewing
- BT
- Date
- 2020-05-13
- Comments
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We have a complete package:-
Broadband
Telephone
Two Mobiles
TV
Backup WIFI hub.
Service calls free.
We only have to deal with one contact.
Unlimited Telephone calls.
Unlimited Mobile calls and Data.
Total Price £100/month
- Location
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- Location
- Frome
- Reviewing
- BT
- Date
- 2020-02-22
- Comments
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I have been with this supplier B.T. over 10 years but now disappointed with the cost.
They did warn me of contract ending but now on expensive standing one.
The speed and reliable service is good but now considering a change due to cost and will do so if not reduced to a common cost of other providers in this area.
The only concern I have is the loss of service by doing so.
- Location
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- Location
- Grange Park Swindon
- Reviewing
- BT
- Date
- 2017-04-15
- Comments
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No issues it has rarely if ever gone down and speeds of up to 40 meg
- Location
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- Location
- Pontyclun
- Reviewing
- BT
- Date
- 2019-07-12
- Comments
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Not the cheapest or fastest (Except Virgin)as all others use Openreach and are limited to whatever speed that they can provide.
If there are problems BT respond/correct usually within 24hrs.
- Location
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- Location
- Ayrshire
- Reviewing
- BT
- Date
- 2022-08-10
- Comments
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After shopping about, I decided to go with BT for a number of reasons. One being customer service. I have never felt such a weight of stress being lifted off of my shoulders! Recently had a house fire. My TV box got ruined, my Alexa house phone. After looking about for replacements and seeing it costing in the region of over £100+ I scoured the internet and decided to give BT customer service a phone. They, by no hassle at all, replaced all of my equipment! delivery to my new address, and at no stress at all. Definitely a five stars for customers. Especially in this living crisis I cannot thank them enough. Saved me money and took the stress off my shoulders.
BT have great service recommend to anyone looking for home connections.
- Location
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- Location
- Slough
- Reviewing
- BT
- Date
- 2009-07-30
- Comments
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better than other supplier that i have at this address at least my broadband works 24/7 rather than not working for week in 3 mounths & the supplier taking a week or longer to get me up & running again yes my speed is not fast but that is due to the distance of my house to the exchange so it does not matter who my supplier is my speed will not change & with some suppliers it was actualy less (not sure how that happens) but at least with BT it has been reliable.
- Location
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- Location
- Argyll
- Reviewing
- BT
- Date
- 2018-06-16
- Comments
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I transferred to BT Mobile after 14 years with Three. Not only did I get a cheaper deal, but the 4G average is 97mbps compared to Three’s 53mbps. I honestly thought that all providers used the same masts. I’ve had 2 issues with 2 calls to knowledgeable people in the UK! What a difference not having to repeat myself again and again. Both calls were answered quickly and sorted in a single call. I have signed up for BT Plus and Broadband speed is decent for my area. Having double my mobile plan means for workers from home I can tether to my iPhone and get websites uploaded 700% quicker. I still believe the fixed line could be quicker, but overall, very good to have a British brand firmly back in Britain!
- Location
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- Location
- Stuminster Marshall
- Reviewing
- BT
- Date
- 2014-07-02
- Comments
-
Finally our speed is around 15mb from 7mb. which is excellent for our area
- Location
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- Location
- Cheshire
- Reviewing
- BT
- Date
- 2021-03-07
- Comments
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I've been with BT for over 5 years now, and to be honest, I've had absolutely no issues at all. I'm in a new build property, so that probably helps - all the phone line plumbing etc is new. So I can't really comment on customer service as I've had zero reason to get in touch with them, other than to upgrade from standard ADSL to Infinity 2 a few years ago. The standard BT hubs are not, in my opinion, particularly great, so I ditched mine ages ago and use a good quality unit purchased separately. I have found speed to be consistently good - better than advertised. The only issue is price - it has crept up somewhat during my contract, so I've knocked customer service down to 4 stars as I don't like the practice of hiking prices for existing customers, although BT aren't the only offenders here. Overall, good reliable service but not especially competitive on price, so I'm looking around for alternatives now..
- Location
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- Location
- Crumlin
- Reviewing
- BT
- Date
- 2010-10-01
- Comments
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Very happy with service in general except with speed. But told system being updated to fibre optic in jan 2011. apart from that excellent service and customer service couldn't be more helpful
- Location
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- Location
- Staffs
- Reviewing
- BT
- Date
- 2015-10-19
- Comments
-
Had BT Infinity 2 for the last year and haven't had any problems. My installation was a different matter and after moving house, took almost 2 months to get a working installation. I found the Mumbai call centre to be useless and they were the first to ever be shouted expletives at! I found that complaining on the BT Facebook page is your best bet. Fill in the page you are given a link to and the brilliant team in Northern Ireland will help to get you a decent service. They even phone you at convenient times and deal with you like a human being. In short my service has been amazing ever since. The BT bill is large but you get what you pay for I suppose!
- Location
-
- Location
- South East UK
- Reviewing
- BT
- Date
- 2015-11-17
- Comments
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My change from standard broadband to infinity worked seamlessly. Hub delivered on time and upgrade occurred without me having to do anything or even be in. It's true I had to a MAKE a firm point about new customers being charged less but as a loyal customer I was given a very good deal. Other providers may be a bit cheaper but I'm not game to move given how well BT has always worked for me. I'm not sure they always give the same info when you ring up so you do have to be rather on the ball but if it ain't broke don't fix it. Very happy with BT
- Location
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- Location
- Great Yarmouth
- Reviewing
- BT
- Date
- 2018-04-22
- Comments
-
As broadband providers go, BT is really not that bad. The router they supply is pretty good and is dual band so currently using the 5ghz band and get an excellent wi-fi signal.
- Location
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- Location
- Newhey - Rochdale
- Reviewing
- BT
- Date
- 2011-10-18
- Comments
-
I have had a couple of problems with my Broadband
over the past couple of years with BT. However on contacting them my problems have been dealt with efficiently and quickly. On the last occasion they even sent an engineer around the next morning and as a result my broadband was back online faster than ever. They may be a bit more expensive than some other providers but service they offer is worth every penny. I certainly can recommend BT.
- Location
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- Location
- Wales
- Reviewing
- BT
- Date
- 2015-08-28
- Comments
-
Do not change houses with BT. Ever! By far the worst customer services and installation team that has ever existed. Nobody has control of the process and they will not provide any compensation for loss of broadband service when reinstalling is delayed. It took them 2.5 months to change over our broadband.
- Location
-
- Location
- Bushey
- Reviewing
- BT
- Date
- 2016-04-12
- Comments
-
Our internet crashed today, not great when you're working in a busy office that relies heavily on the internet. I spoke to Val from BT who was very helpful and incredibly patient considering I did not have a lot of the information needed to help her work out the problem. She got our internet back up and running again and was very friendly to talk to. Thanks Val!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.