53 Customer Reviews over 2 pages
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- Location
- North Yorks
- Reviewing
- bigblu
- Date
- 2018-01-10
- Comments
-
Absolutely scandalous company! DO NOT USE this company. Failures on every level. Service did not work, de-installed within days due to them confirming the speed would never be sufficient to even read the newspaper online. Promised refunds, got partial one, other one is on its way blah blah blah, months of chasing, still nothing. Nightmare to contact at every stage, incredibly stressful company to deal with and told us so many lies. Truth is that this service is too far still in its infancy to provide the broadband speeds it promises, now since informed that many broadband companies will not enter this area of the market yet due to it being in its infancy and not currently fit for purpose. I would hate anyone else to have to experience what we have gone through.
- Location
-
- Location
- Alicante
- Reviewing
- bigblu
- Date
- 2023-07-10
- Comments
-
Utterly non existent customer services repeatedly ignored telephone calls and failure to address clients complaints.
Thanks for eventually being freed from these faceless and rude people/organisation
- Location
-
- Location
- Beauly Scotland
- Reviewing
- bigblu
- Date
- 2022-08-30
- Comments
-
we have had Big Blu for several years on two locations and find no problems with the service- it works well and would select the company again
- Location
-
- Location
- Lancashire
- Reviewing
- bigblu
- Date
- 2021-08-01
- Comments
-
Signed up with Bigblu around a year ago. Already had a Tooway dish as I was with Hyspeed before (not good either) installation was fine and all worked well. Had to purchase more data £74.90 a month to enable me to work from home more during pandemic. Slow at times but fairly reliable. Doesn’t cover the whole house I have to use my mobile for tethering a lot and a BT 4g portable box which only gets one bar signal. Bigblu only good with customer service when you upgrading your package. When had other issues they have not been helpful. Today no Internet at all. I tried the usual unplugging, static discharging etc. I tried to log on to the portal - wouldn’t work. Double checked all passwords etc. Tried to find any emails from Bigblu - none to be found? I went back through my bank accounts to see when started paying - August last year, they took payment July this year….possibly my contract has run out but I cannot locate any emails from Bigblu. Then I see on their website they not taking any new customers and have been taken over by Eulesat? I will call them them tomorrow (as it’s Sunday) but find it odd emails gone and I only received one 2 weeks ago from them informing me of my bill. I can’t find my contract email details or anything. I may cancel my direct debit for the next month if the connection is not restored, something doesn’t feel right if they not taking on any new customers.
Has anyone else suddenly been dropped by Bigblu without notice?
- Location
-
- Location
- Hampshire
- Reviewing
- bigblu
- Date
- 2022-09-05
- Comments
-
We have struggled after being sold this broadband as a great solution for a rural property - we upgraded to a much more expensive package but it’s been very bad and just does nothing work when it rains .
We have cancelled and now 20 days before our package should finish it has completely dropped again and zero support as no one is available out of office hours ? Are they selling the company or closing down I don’t know why an internet company has zero support - the phone line told me to get online and make a complaint! Oh the irony ….. so am at a friends on their WiFi doing just that
- Location
-
- Location
- Isle of Skye
- Reviewing
- bigblu
- Date
- 2020-04-05
- Comments
-
I had the same experience as Bob from Dunford Bridge. Equipment delivered in good time and then nothing - for months. Despite calls, emails and dozens of broken promises. I ended up cancelling the order and they emailed me back then - stating I would be liable to fees and a £300 ending contract fine. I took then to small claims for breaking contract, inconvenience, storing their equipment. They have just settled before the hearing. A total shower of rude, incompetent liars. A year of extracting myself from this company - don't let that be you.
- Location
-
- Location
- Galway
- Reviewing
- bigblu
- Date
- 2022-06-24
- Comments
-
Leaving the company at end of month and in error they just debited my account by over 1300 euros. Accounts administrator supposed to phone me but despite calls and emails no joy. Looks like legal action only solution.
- Location
-
- Location
- Totnes
- Reviewing
- bigblu
- Date
- 2020-09-12
- Location
-
- Location
- Highlands
- Reviewing
- bigblu
- Date
- 2021-02-04
- Comments
-
Have cancelled because of the quality of service can not get hold of anyone I rent my equipment from them only to be told it will cost me £90 for an engineer to come out to fix it they don't have any of their own. Now trying to get 7 95 from me for the equipment they are a very expensive joke been with them as one company or another for the last 5 years never again avoid if you possibly can
- Location
-
- Location
- N.w highlands
- Reviewing
- bigblu
- Date
- 2021-04-22
- Location
-
- Location
- France
- Reviewing
- bigblu
- Date
- 2017-04-14
- Comments
-
Absolute rubbish in every respect. Bought a dish and signed up to a "pay as you go" service for our holiday home. The actual internet is painfully slow (like the old days of dial up) but what is more frustrating is the fact that you have to buy packages of data for 7 euros which last a few hours with very light use (few emails and social networking notifications). Then you have to log on using a phone network to reload (which defeats the purpose!) but they don't apply the top up until they feel like it, which can take up to 24 hours Monday to Friday or not at all at weekends or Bank Holidays. Sometimes the top up just never materialises but when you call them they claim you must have left a device on which has used up the data in the background (I am not that dim, nor is it possible for a device to do that in seconds!) DO NOT WASTE YOUR TIME OR MONEY WITH THIS SERVICE!
- Location
-
- Location
- Dunford Bridge
- Reviewing
- bigblu
- Date
- 2020-02-23
- Comments
-
My package costs me £27.49 pm and promises 12mbps. I have no service at all during high winds and speed tests today return a download speed of 1.3 – 1.4 mbps. People in rural areas are being mercilessly ripped off by companies like this.
- Location
-
- Location
- Cumbria
- Reviewing
- bigblu
- Date
- 2021-10-08
- Comments
-
Very good service - totally happy
- Location
-
- Location
- Torr head nothern ireland
- Reviewing
- bigblu
- Date
- 2019-09-04
- Location
-
- Location
- Silloth
- Reviewing
- bigblu
- Date
- 2010-08-17
- Comments
-
Had it installed just over 8 weeks ago have only managed 2 skype a. udio call with it just done speedtest on Tariam recomended site and tonight download speed is 90kb/sec Tariam have been no help despite emails and phone calls to them .
- Location
-
- Location
- Highland
- Reviewing
- bigblu
- Date
- 2019-08-28
- Location
-
- Location
- Highland
- Reviewing
- bigblu
- Date
- 2019-09-08
- Comments
-
Utterly terrible - easily the worst company I have ever dealt with. An enormous amount of fake reviews on other platforms as well. They have rebranded three times since I have been with them and they failed to get in touch about this, despite there being no access to the any informationt o the disruption in the service. They didn't answer emails for months - no exaggeration. They don't answer the phone, they still don't answer emails and their website portal is terrible. Internet is fairly reliable, but the speeds are usually woefully slow. They have even now stopped their call queue and the phone just rings and rings and rings. I had two 1-hour long sessions of listening to the phone ring, one 45-minute, and a couple under 20 minutes - all of which were ignored. I guess they are either busy sorting out all the problems they have with all of the rest of their customers or just kicking back in the office playing cards. This is the last company I would ever recommend to anyone.
- Location
-
- Location
- Salón
- Reviewing
- bigblu
- Date
- 2019-11-20
- Comments
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I tried the system for one day and realised it would not give me sufficient GB' s As per their offer I tried to contact to cancel. I got through finally to an obstructive woman who did not want to cancel. She finally said "Ok I will cancel. Bye" and that was it. Pleased I have cancelled but I have no confirmation no arrangements to collect the equipment. What a shower.
- Location
-
- Location
- Portree
- Reviewing
- bigblu
- Date
- 2023-03-16
- Comments
-
Avoid at all costs. I have never come across a worse company in my life. I'm 70 so I've come across many. This one is nasty in every way....
- Location
-
- Location
- France
- Reviewing
- bigblu
- Date
- 2022-02-27
- Comments
-
There is a power outage so Bigblu switch off their Customer Service lines, can’t be bothered to post any updates. Into the 4th day and no updates online or by email. Truly shocking service at a premium price. Thank goodness Fibre is arriving here shortly.
- Location
-
- Location
- DEESIDE
- Reviewing
- bigblu
- Date
- 2020-06-29
- Comments
-
What can I say !!!
No Communication, No Support, No Service.
Chose this company instead of Scottish supplier what a mistake.
Kit arrived then the wait started, 3 months later they installed (all the time charging me for rental). Then the problems started, I could never get through to them eventually advised they had no local support but could send an engineer from England for £150 !!!!
Contacted Ecosse (Glasgow company) guy arrived in 24 hours advised issue was dish had moved due to loose bolts. He fixed issue and got me back on line. I have since cancelled with Big Blu and gone to Ecosse direct its like night and day !!
- Location
-
- Location
- scotland
- Reviewing
- bigblu
- Date
- 2019-11-12
- Comments
-
After Bigblu took over from Avonline I have had nothing but rubbish service ie. Two failed direct debits ( both their fault) one resulting in referral to a money recovering agency without my knowledge, and the other resulting in a suspension of service even after i made a personal card payment.
The speed of internet service has gradually decreased and it occasionally fails completely.
I have now been asked for a increase in subscription in euros (should be pounds) and followed up by a email apologising for the error
I have cancelled their service with a minimum of 30 days notice and after all the above faults i am still being asked to pay for the return of the equipment (£49 to £89 )
Please form your own opinions of this and Bigblu ,but my advice would be to source another internet provider
- Location
-
- Location
- Lincolnshire
- Reviewing
- bigblu
- Date
- 2019-08-29
- Location
-
- Location
- Yorkshire
- Reviewing
- bigblu
- Date
- 2023-09-13
- Comments
-
Absolutely DO NOT sign up with this company.
The internet service is patchy at best. you might get a half decent service to start with (once its settled down), then it becomes dire. everyone of my neighbours says the same thing.
I cancelled my account, because of the poor internet...was told nothing to pay. they then start chasing me for a service which I didn't receive.
whenever I call they just hang up. I never raise my voice, I'm polite and courteous (I know it's not the staffs fault)..ive worked in a call centre. but this company is the absolute pits.
- Location
-
- Location
- greece
- Reviewing
- bigblu
- Date
- 2022-05-09
- Comments
-
5 months without internet and they still don't know when the new router will be delivered. The company is unreliable.
- Location
-
- Location
- Haywards Heath
- Reviewing
- bigblu
- Date
- 2023-01-06
- Comments
-
This is the worst company EVER. We have been without service since Christmas Eve and they simply could not care less. Despite numerous telephone calls and promises they are indifferent and their customer service is not worth even being called a service. Our business is losing money by the day and they simply could not care less. DO NOT USE BIGBLU.
- Location
-
- Location
- France
- Reviewing
- bigblu
- Date
- 2019-07-08
- Comments
-
Broadband service has worked well for the past two years but fibre has now come to my village in rural France so I want to cancel my contract given that its fixed-term has expired. So far I've been on hold waiting for an operator on their 01869 number for 15 minutes now - really not good enough.
- Location
-
- Location
- London
- Reviewing
- bigblu
- Date
- 2016-10-19
- Comments
-
Totally crap network, completely over sold, awful people. I was a re seller and ALL my customers, good people were totally ****** off by this cowboy company. SES just the same. Why can't we have GOOD SAT internet in the UK???
- Location
-
- Location
- West Somerset
- Reviewing
- bigblu
- Date
- 2020-11-29
- Comments
-
I've given a 2 star review as the internet mostly works for light browsing but with download speed of 980Kbps anything else is virtually impossible!
V-e-r-y s-l-o-w! Customer services very hard to get hold of and when they did, they said everything looks ok.
Meanwhile, we've still got an almost unusable internet service!
- Location
-
- Location
- Aylesbury
- Reviewing
- bigblu
- Date
- 2018-03-12
- Comments
-
If I could give this company zero stars, I would. We've had to pay nearly £700 to get it installed and it's never worked since its been installed. We've spent hours on the phone to Europasat to get them to reset it. We're so fed up, we've been trying to cancel our service for over two months and despite written notification, we are STILL being billed for a non-existent service. We'd have been better off (and with less damage to the exterior of our house) if we'd posted money down the drain.
- Location
-
- Location
- Aylesbury
- Reviewing
- bigblu
- Date
- 2018-03-12
- Comments
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If I could give this company zero stars, I would. We've had to pay nearly £700 to get it installed and it's never worked since its been installed. We've spent hours on the phone to Europasat to get them to reset it. We're so fed up, we've been trying to cancel our service for over two months and despite written notification, we are STILL being billed for a non-existent service. We'd have been better off (and with less damage to the exterior of our house) if we'd posted money down the drain.
- Location
-
- Location
- Lancashire
- Reviewing
- bigblu
- Date
- 2019-09-16
- Comments
-
Avoid. I wanted to give them the benefit of the doubt even after reading the reviews, thinking that the complaints of slow service might be from people with unrealistic expectations of satellite broadband service. I signed up, paid a fortune for installation, and we have struggled for 5 months with download speeds slower than ADSL. Even with our ‘priority data’ downloading a file on my Audible account took around 20 minutes, and the latency is so bad it can take 3-4 tries to get a page to fully load. I tried tech support several times but they were worse than useless, unable to provide any help at all (after blowing smoke for several minutes each time) and twice left it all with me to run a speed check every few hours for a few days, and get back to them. I couldn’t believe it. In the end we have cancelled, have had to pay another fortune to get out of a contract for which we never received the service we were promised, and I’ve got to ship all their equipment back to them at my expense. Planning to get in touch with Which to find out my rights, but in the meantime, learn from my mistake and avoid this provider.
- Location
-
- Location
- Uig
- Reviewing
- bigblu
- Date
- 2017-01-24
- Location
-
- Location
- POLAND
- Reviewing
- bigblu
- Date
- 2022-02-28
- Comments
-
2 days into my 14 day trail period the service has an outage. 4 days later no contact and customer service lines permanently engaged. Disappointed. Will no doubt be boxing this crap back up and posting back to Warsaw. Terrible customer service.
- Location
-
- Location
- Llangynog
- Reviewing
- bigblu
- Date
- 2022-10-25
- Location
-
- Location
- Norfolk
- Reviewing
- bigblu
- Date
- 2019-11-19
- Location
-
- Location
- north yorkshire
- Reviewing
- bigblu
- Date
- 2019-09-30
- Comments
-
utter rubbish impossible to contact anyone but sales staff who are not interested in any technical problem
avoid avoid avoid
- Location
-
- Location
- Scotland
- Reviewing
- bigblu
- Date
- 2020-06-11
- Comments
-
I have genuinely never complained about anything in my life. That is, until now. I live and run a business in a very rural area. Broadband, as we all know, is an absolute must nowadays to effectively run any business. I started with Bigbly (originally TooWay I believe) some years ago. Everything was fine until BigBlu took over the helm. I literally have had nothing but trouble from them. If I told you all the various stories, it would be incredibly funny, except it is serious and it is my business. They have turned off my connection on a few occasions because of unpaid bills, then to back down and agree that the invoice payments were all up to date. You can rarely get talking to anyone, and those you do get to talk to have not a scooby about what is going on. I had two individuals who helped me out really well - they last two weeks in the company.
During these days of pandemic I am losing money hand over fist yet BigBlu are taking way more money than they should from my account. The last correspondence with them was the 5th May - it's now the 11th June. I can't stop my standing Orders or they will turn off my connection - I literally have no other options here which frustrates me no end.
You may be in the same boat i.e. being in a rural place BUT I would think seriously before I signed up to this shower.
I am now passing this onto my local MP to take further because there must be some Govt regulatory boundaries for a company like this. My advise to you is
STAY AWAY FROM BIGBLU - period!!
- Location
-
- Location
- France
- Reviewing
- bigblu
- Date
- 2022-11-07
- Comments
-
The final straw. After months of no internet due to the modem being switched off by the company due to their system being hacked in February 2022 and after months of Bigblu stalling and promising a replacement modems, we had to cancel our contact with Bigblu. We had to take legal advice to finally get Bigblu to agree we were entitled to compensation after months of Bigblu denial. Bigblu agreed to pay compensation however Bigblu are now ignoring our emails and our telephone calls are being treated with contempt. In our opinion Bigblu are using stalling tactics and still no payment of the compensation that was agreed in September 2022.
- Location
-
- Location
- Winchester, Hampshire, UK
- Reviewing
- bigblu
- Date
- 2021-03-10
- Comments
-
I am amazed to see good reviews for this supplier of satellite broadband. Having had the system for a few years - having had to do so as in a rural location an not served by satisfactory BT connection or fibre - the Bigblu system has got worse and worse. Regular cut offs during the day and in the evenings - nightmare trying to do hope schooling and working from home - and extremely costly. Customer support is woeful. If one complains the engineer is theoretically very helpful but then does absolutely nothing to sort out any speed issues.
Inevitably I have sought an alternative and am moving to Eutelsat (bizarrely the parent company of BigBlu) who are putting me onto a new satellite at practically half the cost.
However, having given notice to BigBlu, they have now excelled themselves by not allowing a couple of days extension, for which of course was willing to pay - or even willing to pay for a whole month - after I had given notice. This is completely unreasonable and shows a total lack of the concept of "customer support".
These people should not be in business. They are taking advantage of people in rural areas by over charging and they are offering an increasingly bad service and no customer support.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
bigblu are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and bigblu.