53 Customer Reviews over 2 pages
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- Location
- Yorkshire
- Reviewing
- bigblu
- Date
- 2023-09-13
- Comments
-
Absolutely DO NOT sign up with this company.
The internet service is patchy at best. you might get a half decent service to start with (once its settled down), then it becomes dire. everyone of my neighbours says the same thing.
I cancelled my account, because of the poor internet...was told nothing to pay. they then start chasing me for a service which I didn't receive.
whenever I call they just hang up. I never raise my voice, I'm polite and courteous (I know it's not the staffs fault)..ive worked in a call centre. but this company is the absolute pits.
- Location
-
- Location
- Greenock
- Reviewing
- bigblu
- Date
- 2023-07-19
- Comments
-
My business acquired a connection with Bigblu as a backup broadband service for an essential connection to a power station where there is no cellular signal and only the primary fibre optic service available - if the fibre fails, our plant automatically switches to this and provides limited functionality.
Setup was awful, Bigblu operates multiple IP addressing in a strange way, it was useless to us so we had to resort to just one (main plant has 14). It took many months and a call with a fellow from Eutelsat (whose satellite Bigblu uses) to determine what was wrong.
During this process I lost access to my user account. Our accounts department can still access it, my department (engineering) cannot. I've spent 6 months trying to get it resolved, their tech team must have a heavy workload (not).
The stars awarded for the speed and reliability are guesses. It's not yet been used as a failover circuit with the primary fibre optic service remaining connected and reliable, although it has stayed 'up' for the whole period. The proof will be in the pudding but since it's satellite with high latency (>600ms), we're not expecting much but should be able to use basic controls for our power station, as intended.
If you're thinking of satellite for streaming or live tv, it's probably not a good choice. Don't stream, download as much as you can and watch your movies
- Location
-
- Location
- Alicante
- Reviewing
- bigblu
- Date
- 2023-07-10
- Comments
-
Utterly non existent customer services repeatedly ignored telephone calls and failure to address clients complaints.
Thanks for eventually being freed from these faceless and rude people/organisation
- Location
-
- Location
- Portree
- Reviewing
- bigblu
- Date
- 2023-03-16
- Comments
-
Avoid at all costs. I have never come across a worse company in my life. I'm 70 so I've come across many. This one is nasty in every way....
- Location
-
- Location
- Haywards Heath
- Reviewing
- bigblu
- Date
- 2023-01-06
- Comments
-
This is the worst company EVER. We have been without service since Christmas Eve and they simply could not care less. Despite numerous telephone calls and promises they are indifferent and their customer service is not worth even being called a service. Our business is losing money by the day and they simply could not care less. DO NOT USE BIGBLU.
- Location
-
- Location
- France
- Reviewing
- bigblu
- Date
- 2022-11-07
- Comments
-
The final straw. After months of no internet due to the modem being switched off by the company due to their system being hacked in February 2022 and after months of Bigblu stalling and promising a replacement modems, we had to cancel our contact with Bigblu. We had to take legal advice to finally get Bigblu to agree we were entitled to compensation after months of Bigblu denial. Bigblu agreed to pay compensation however Bigblu are now ignoring our emails and our telephone calls are being treated with contempt. In our opinion Bigblu are using stalling tactics and still no payment of the compensation that was agreed in September 2022.
- Location
-
- Location
- Llangynog
- Reviewing
- bigblu
- Date
- 2022-10-25
- Location
-
- Location
- Hampshire
- Reviewing
- bigblu
- Date
- 2022-09-05
- Comments
-
We have struggled after being sold this broadband as a great solution for a rural property - we upgraded to a much more expensive package but it’s been very bad and just does nothing work when it rains .
We have cancelled and now 20 days before our package should finish it has completely dropped again and zero support as no one is available out of office hours ? Are they selling the company or closing down I don’t know why an internet company has zero support - the phone line told me to get online and make a complaint! Oh the irony ….. so am at a friends on their WiFi doing just that
- Location
-
- Location
- Beauly Scotland
- Reviewing
- bigblu
- Date
- 2022-08-30
- Comments
-
we have had Big Blu for several years on two locations and find no problems with the service- it works well and would select the company again
- Location
-
- Location
- Galway
- Reviewing
- bigblu
- Date
- 2022-06-24
- Comments
-
Leaving the company at end of month and in error they just debited my account by over 1300 euros. Accounts administrator supposed to phone me but despite calls and emails no joy. Looks like legal action only solution.
- Location
-
- Location
- greece
- Reviewing
- bigblu
- Date
- 2022-05-09
- Comments
-
5 months without internet and they still don't know when the new router will be delivered. The company is unreliable.
- Location
-
- Location
- POLAND
- Reviewing
- bigblu
- Date
- 2022-02-28
- Comments
-
2 days into my 14 day trail period the service has an outage. 4 days later no contact and customer service lines permanently engaged. Disappointed. Will no doubt be boxing this crap back up and posting back to Warsaw. Terrible customer service.
- Location
-
- Location
- France
- Reviewing
- bigblu
- Date
- 2022-02-27
- Comments
-
There is a power outage so Bigblu switch off their Customer Service lines, can’t be bothered to post any updates. Into the 4th day and no updates online or by email. Truly shocking service at a premium price. Thank goodness Fibre is arriving here shortly.
- Location
-
- Location
- Orkney
- Reviewing
- bigblu
- Date
- 2021-10-13
- Comments
-
Our broadband was pretty poor and kept cutting out. However worse was to come. When we moved away, we returned all the rented equipment to the company. Despite this, the continually denied that we had done so. Our landlord, who posted the equipment sent them the evidence but they are still trying to get us to pay for equipment that they have clearly lost. A dreadful company.
- Location
-
- Location
- Cumbria
- Reviewing
- bigblu
- Date
- 2021-10-08
- Comments
-
Very good service - totally happy
- Location
-
- Location
- Lancashire
- Reviewing
- bigblu
- Date
- 2021-08-01
- Comments
-
Signed up with Bigblu around a year ago. Already had a Tooway dish as I was with Hyspeed before (not good either) installation was fine and all worked well. Had to purchase more data £74.90 a month to enable me to work from home more during pandemic. Slow at times but fairly reliable. Doesn’t cover the whole house I have to use my mobile for tethering a lot and a BT 4g portable box which only gets one bar signal. Bigblu only good with customer service when you upgrading your package. When had other issues they have not been helpful. Today no Internet at all. I tried the usual unplugging, static discharging etc. I tried to log on to the portal - wouldn’t work. Double checked all passwords etc. Tried to find any emails from Bigblu - none to be found? I went back through my bank accounts to see when started paying - August last year, they took payment July this year….possibly my contract has run out but I cannot locate any emails from Bigblu. Then I see on their website they not taking any new customers and have been taken over by Eulesat? I will call them them tomorrow (as it’s Sunday) but find it odd emails gone and I only received one 2 weeks ago from them informing me of my bill. I can’t find my contract email details or anything. I may cancel my direct debit for the next month if the connection is not restored, something doesn’t feel right if they not taking on any new customers.
Has anyone else suddenly been dropped by Bigblu without notice?
- Location
-
- Location
- Kent
- Reviewing
- bigblu
- Date
- 2021-07-21
- Comments
-
Don’t waste your time or money
- Location
-
- Location
- N.w highlands
- Reviewing
- bigblu
- Date
- 2021-04-22
- Location
-
- Location
- Invergarry
- Reviewing
- bigblu
- Date
- 2021-03-17
- Comments
-
Bigblu is one of a small number of satellite 'broadband' providers, used by customers who have very little choice or alternative. This dangerous mix has some foreseeable consequences: aside from the much higher cost than, say, mobile 4G, they really couldn't care less when it comes to the quality of their service or the terms & conditions they impose. Here are some examples:
1. If the service is not delivered, you are still obliged to pay them. "As stated in our Terms and Conditions we do not offer a fault free service and should something go wrong with the kit, we are under no obligation to credit or refund any of the downtime days you have had"
2. If their equipment becomes faulty, they will send you a part - but you either have to fit it yourself, or PAY for an engineer to attend. When's the last time you had to pay a service provider to fix their own equipment?
3. You have to arrange to return the faulty component. They offer a Collect+ service, but the available drop-off points are few and far between in rural areas (where most of their customers are). For example, in the whole of the NW Highlands, you have the choice of driving to Fort William or Inverness to drop off the parcel (in my case, a 2hr, 70mile trip). Or you can arrange delivery via an alternative method AT YOUR OWN COST. This is their faulty equipment remember. "Unfortunately we are not willing to pay for any other method or return, therefore it is your liability to pay for an alternative method of return. Again, this is covered in our T&Cs."
When a customer service agent starts referring to Ts&Cs, and when those terms fly in the face of what is accepted as decent customer service, you know you're dealing with a couldn't-care-less organisation.
I won't even get into the quality/speed/reliability of the broadband service itself - others have covered this in plenty of reviews.
As soon as I have the opportunity, I will be joining the large number of dissatisfied customers who turn their back on this shambles.
- Location
-
- Location
- Winchester, Hampshire, UK
- Reviewing
- bigblu
- Date
- 2021-03-10
- Comments
-
I am amazed to see good reviews for this supplier of satellite broadband. Having had the system for a few years - having had to do so as in a rural location an not served by satisfactory BT connection or fibre - the Bigblu system has got worse and worse. Regular cut offs during the day and in the evenings - nightmare trying to do hope schooling and working from home - and extremely costly. Customer support is woeful. If one complains the engineer is theoretically very helpful but then does absolutely nothing to sort out any speed issues.
Inevitably I have sought an alternative and am moving to Eutelsat (bizarrely the parent company of BigBlu) who are putting me onto a new satellite at practically half the cost.
However, having given notice to BigBlu, they have now excelled themselves by not allowing a couple of days extension, for which of course was willing to pay - or even willing to pay for a whole month - after I had given notice. This is completely unreasonable and shows a total lack of the concept of "customer support".
These people should not be in business. They are taking advantage of people in rural areas by over charging and they are offering an increasingly bad service and no customer support.
- Location
-
- Location
- Highlands of Scotland
- Reviewing
- bigblu
- Date
- 2021-03-03
- Comments
-
I am a university lecturer and community councillor. Throughout the pandemic, I have been working from home running lectures, seminars and workshops for my students, who are predominantly housebound in some of our most congested cities in the UK. To provide the best possible service that I can for my students and fulfil my council and other voluntary sector duties, I need reliable broadband.
Whilst many people are stepping up, and going above and beyond, to deliver high-quality service to the public during these traumatic times, this cannot be said of BigBlu.
Many systems have actually improved as the world has had to move online, but BigBlu's service has actually declined. There has been no noticeable desire by BigBlu to aid those who need a decent broadband signal to remain effectively 'in service' to those who are dependent upon them.
In my specific case, BigBlu recently claimed that the erratic service that I have been experiencing (for over five years) was down to the need to replace a defective part. The new part was sent out, and unless I was willing to wait an undisclosed time for an engineer and pay a further cost, I would have to fit the part. This I did and duly contacted BigBlu to state that nothing had changed. Also, their 'freepost' return slip actually requires me to drop off the part over 35 miles from my home. So much for the word 'free'.
Back to my specific concerns, BigBlu, are now claiming that the internet provider has to tweak their systems further, but alas, nothing has changed.
Overall, BigBlu is extortionately expensive and demonstrates a 'could not careless' attitude to those of us who have little to no other options but to use their service.
This situation that is shared by many is simply shoddy!
- Location
-
- Location
- Highlands
- Reviewing
- bigblu
- Date
- 2021-02-04
- Comments
-
Have cancelled because of the quality of service can not get hold of anyone I rent my equipment from them only to be told it will cost me £90 for an engineer to come out to fix it they don't have any of their own. Now trying to get 7 95 from me for the equipment they are a very expensive joke been with them as one company or another for the last 5 years never again avoid if you possibly can
- Location
-
- Location
- stranraer
- Reviewing
- bigblu
- Date
- 2021-01-22
- Location
-
- Location
- West Somerset
- Reviewing
- bigblu
- Date
- 2020-11-29
- Comments
-
I've given a 2 star review as the internet mostly works for light browsing but with download speed of 980Kbps anything else is virtually impossible!
V-e-r-y s-l-o-w! Customer services very hard to get hold of and when they did, they said everything looks ok.
Meanwhile, we've still got an almost unusable internet service!
- Location
-
- Location
- Totnes
- Reviewing
- bigblu
- Date
- 2020-09-12
- Location
-
- Location
- DEESIDE
- Reviewing
- bigblu
- Date
- 2020-06-29
- Comments
-
What can I say !!!
No Communication, No Support, No Service.
Chose this company instead of Scottish supplier what a mistake.
Kit arrived then the wait started, 3 months later they installed (all the time charging me for rental). Then the problems started, I could never get through to them eventually advised they had no local support but could send an engineer from England for £150 !!!!
Contacted Ecosse (Glasgow company) guy arrived in 24 hours advised issue was dish had moved due to loose bolts. He fixed issue and got me back on line. I have since cancelled with Big Blu and gone to Ecosse direct its like night and day !!
- Location
-
- Location
- Scotland
- Reviewing
- bigblu
- Date
- 2020-06-11
- Comments
-
I have genuinely never complained about anything in my life. That is, until now. I live and run a business in a very rural area. Broadband, as we all know, is an absolute must nowadays to effectively run any business. I started with Bigbly (originally TooWay I believe) some years ago. Everything was fine until BigBlu took over the helm. I literally have had nothing but trouble from them. If I told you all the various stories, it would be incredibly funny, except it is serious and it is my business. They have turned off my connection on a few occasions because of unpaid bills, then to back down and agree that the invoice payments were all up to date. You can rarely get talking to anyone, and those you do get to talk to have not a scooby about what is going on. I had two individuals who helped me out really well - they last two weeks in the company.
During these days of pandemic I am losing money hand over fist yet BigBlu are taking way more money than they should from my account. The last correspondence with them was the 5th May - it's now the 11th June. I can't stop my standing Orders or they will turn off my connection - I literally have no other options here which frustrates me no end.
You may be in the same boat i.e. being in a rural place BUT I would think seriously before I signed up to this shower.
I am now passing this onto my local MP to take further because there must be some Govt regulatory boundaries for a company like this. My advise to you is
STAY AWAY FROM BIGBLU - period!!
- Location
-
- Location
- Isle of Skye
- Reviewing
- bigblu
- Date
- 2020-04-05
- Comments
-
I had the same experience as Bob from Dunford Bridge. Equipment delivered in good time and then nothing - for months. Despite calls, emails and dozens of broken promises. I ended up cancelling the order and they emailed me back then - stating I would be liable to fees and a £300 ending contract fine. I took then to small claims for breaking contract, inconvenience, storing their equipment. They have just settled before the hearing. A total shower of rude, incompetent liars. A year of extracting myself from this company - don't let that be you.
- Location
-
- Location
- Kintyre
- Reviewing
- bigblu
- Date
- 2020-03-14
- Comments
-
Just been informed that my bill is going to go from £50 per month to £ 94. They can give me a new deal that’s cheaper but the modem has to change and doesn’t support internet phone. Why make new modems that can’t support voip.? I am furious that they think it’s ok to double my monthly charge when I’ve been with them for almost a decade ( with Avonline Initially) does no company value client loyalty anymore. Now trying to find an alternative.... Any ideas or recommendations gratefully received...
- Location
-
- Location
- Dunford Bridge
- Reviewing
- bigblu
- Date
- 2020-02-23
- Comments
-
My package costs me £27.49 pm and promises 12mbps. I have no service at all during high winds and speed tests today return a download speed of 1.3 – 1.4 mbps. People in rural areas are being mercilessly ripped off by companies like this.
- Location
-
- Location
- Ireland
- Reviewing
- bigblu
- Date
- 2019-12-31
- Comments
-
Worst Experience ever!
Worst Experience ever!
Hands down – the worst experience ever trying to get this broadband installed. I cannot explain fully the incompetence of pretty much everyone in Bigblu it seems.
Ordered their service on 6th December, well in time to have installed by Christmas.
Equipment arrived within a few days which was a good sign (That was the only one!)
------------------------
December 17th:
After that zero contact from anyone until December 17th at which point, I called them.
I was told then the case would be escalated, and they could not explain why I had not had any contact form their third-party installer (Company called Trademark Comms). He also told me I would receive a call later that day.
Result = No call!
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December 18th:
Called again to ask again what was happening, was told again, they had no idea why I hadn’t received a call and it was escalated, again told I would get a call that day.
Result = No call!
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December 19th:
Called again, was told the installer had called me but had the wrong number, both myself and the bigblu agent were unsure how that could happen as they only have one number on file for me. They confirmed the number and again told me I would definitely get a call that afternoon.
Result = No call!
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December 20th:
Called yet again! Was told they still had no idea why I was not contacted by the installer.
I was then after being put on hold that the order seemed to have been put through to the engineer without a contact number!
I then told her the previous stories were lies and asked how they could have called the wrong number if no number was supplied! After fumbling for an answer!
I told the agent I didn’t really care what the excuse was and asked for a guarantee that the install team would call me that day. She had told me they will definitely call.
Result – No call!!!
------------------------
December 23rd:
Called again, very annoyed - was put on hold again, I was then told that whomever is in charge of the orders did not put the order though at all – again this was a lie or the other stories are lies but overall, every agent I spoke to told me a porky of some sort and are clueless it would seem of how their order and install process works at all.
Was put on hold again and then told that not only would I get a call, but the Manager of the install department was going to call directly to sort it out by end of business.
Result = No call!!
------------------------
December 24th:
Resigning myself to having no connection for Christmas, I called to cancel the service completely. I was told no problem and they would need to collect the equipment, and for this privilege I was told they would charge me €49 to collect their own equipment which they were incapable if installing.
Needless to say, that did not go down well, again he was off to speak to someone about this and would email me to confirm cancelation and pickup.
Result = No email!!!!
------------------------
I have never dealt with such mass incompetence in any one company and such inability to perform a simple task, fix a problem, or in any way deal with a dreadful situation of their own making, it’s bewildering.
I would advise avoiding Bigblu at all costs, your life will be simpler and less stressful!
- Location
-
- Location
- Salón
- Reviewing
- bigblu
- Date
- 2019-11-20
- Comments
-
I tried the system for one day and realised it would not give me sufficient GB' s As per their offer I tried to contact to cancel. I got through finally to an obstructive woman who did not want to cancel. She finally said "Ok I will cancel. Bye" and that was it. Pleased I have cancelled but I have no confirmation no arrangements to collect the equipment. What a shower.
- Location
-
- Location
- Norfolk
- Reviewing
- bigblu
- Date
- 2019-11-19
- Location
-
- Location
- scotland
- Reviewing
- bigblu
- Date
- 2019-11-12
- Comments
-
After Bigblu took over from Avonline I have had nothing but rubbish service ie. Two failed direct debits ( both their fault) one resulting in referral to a money recovering agency without my knowledge, and the other resulting in a suspension of service even after i made a personal card payment.
The speed of internet service has gradually decreased and it occasionally fails completely.
I have now been asked for a increase in subscription in euros (should be pounds) and followed up by a email apologising for the error
I have cancelled their service with a minimum of 30 days notice and after all the above faults i am still being asked to pay for the return of the equipment (£49 to £89 )
Please form your own opinions of this and Bigblu ,but my advice would be to source another internet provider
- Location
-
- Location
- NI
- Reviewing
- bigblu
- Date
- 2019-11-09
- Comments
-
Absolutely useless broadband with the worst customer service ever. Avoid.
- Location
-
- Location
- UK
- Reviewing
- bigblu
- Date
- 2019-11-05
- Comments
-
DO NOT USE THIS COMPANY.
Their pricing policy is outrageous. Silver package price for long serving existing customers £44.99 per month for NEW customers 24.99 per month!!!
- Location
-
- Location
- FRANCE
- Reviewing
- bigblu
- Date
- 2019-10-31
- Comments
-
If I could give 0, I would. Unbelievably bad. They cancelled my service with zero notice and then tripled the price to 'restore' it. Delivered satellites that are still sitting in the box months later. You call and no one answers the phone (unless of course you call their sales number where they are delighted to take your call and your credit card). Everyone I initially worked with (despite having just arrived at the company) are now gone. It's a chaotic company with zero systems but they are great at taking your money (even if they aren't providing the service).
And best of luck if you ever decide to cancel. They honestly make Brexit look organized. Avoid. Do NOT call or buy from these people. My prophecy is that they won't even be in business in 12 months.
- Location
-
- Location
- Oswestry
- Reviewing
- bigblu
- Date
- 2019-10-29
- Comments
-
If you ever have to contact customer services, which is only open in office hours, book time off. Changes contract, continued to bill at older rate, finance knew nothing of the change. Useless
- Location
-
- Location
- north yorkshire
- Reviewing
- bigblu
- Date
- 2019-09-30
- Comments
-
utter rubbish impossible to contact anyone but sales staff who are not interested in any technical problem
avoid avoid avoid
- Location
-
- Location
- Lancashire
- Reviewing
- bigblu
- Date
- 2019-09-16
- Comments
-
Avoid. I wanted to give them the benefit of the doubt even after reading the reviews, thinking that the complaints of slow service might be from people with unrealistic expectations of satellite broadband service. I signed up, paid a fortune for installation, and we have struggled for 5 months with download speeds slower than ADSL. Even with our ‘priority data’ downloading a file on my Audible account took around 20 minutes, and the latency is so bad it can take 3-4 tries to get a page to fully load. I tried tech support several times but they were worse than useless, unable to provide any help at all (after blowing smoke for several minutes each time) and twice left it all with me to run a speed check every few hours for a few days, and get back to them. I couldn’t believe it. In the end we have cancelled, have had to pay another fortune to get out of a contract for which we never received the service we were promised, and I’ve got to ship all their equipment back to them at my expense. Planning to get in touch with Which to find out my rights, but in the meantime, learn from my mistake and avoid this provider.
- Location
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